Mastering Our Dialogue: Constructively Navigating Sometimes Difficult Conversations

Mastering Our Dialogue: Constructively Navigating Sometimes Difficult Conversations

Author: NCSEA April 10, 2024 Duration: 39:11

How can you constructively navigate sometimes difficult conversations?  Coming to you from Illinois and California, join Emily Jernigan of California Department of Child Support Services and Pat O’Donnell of YoungWilliams as they discuss the importance of Crucial Conversations with Jasper Jacobs, Training Facilitator from the California Department of Child Support Services – Training and Development Unit.  As we continue our personal and professional development journeys, the tools and techniques described will help us “Master Our Dialogue”.  Listen to learn more …


Ever wonder what happens when you pull a microphone out at a conference or a community meeting? That's the spirit of NCSEA On Location. Instead of polished studio sessions, this podcast captures conversations where they naturally happen-in hallways after a panel, at international gatherings, or in quiet corners of bustling events. You'll hear directly from Human Services professionals, from caseworkers to policy architects, along with advocates and community stakeholders who are deeply involved in the system. The discussions are immediate and grounded, offering a raw, unfiltered look at the challenges and innovations in public service. Each episode feels like you’ve stepped into a meaningful, spontaneous dialogue, one that continues long after the formal agenda ends. The authentic atmosphere is even complemented by original music from Joe Mamlin, whose granted compositions frame these real-world recordings. Brought to you by NCSEA, this series is for anyone curious about the human stories behind government services, preferring the sound of genuine exchange over a rehearsed script. Tune in to a podcast that truly travels, bringing you voices from the field exactly as they were heard on the ground.
Author: Language: en-us Episodes: 100

NCSEA On Location
Podcast Episodes
Disaster Preparedness with North Carolina Child Support Services [not-audio_url] [/not-audio_url]

Duration: 20:22
On this episode of NCSEA On Location, Lisa Westfall (Franklin County Child Support) and Pamela Jenkins (North Carolina Child Support Services) discuss the impact of natural disasters on child support services. Pamela sha…
A Front Row Seat to California’s Child Support Programs (Pt. 2) [not-audio_url] [/not-audio_url]

Duration: 55:58
On today’s program, join Scott Eder (Courtland Consulting) as he returns, for the second of a two-part conversation with professionals from California’s child support programs. Join the conversation in progress with Rick…
A Front Row Seat to California’s Child Support Programs (Pt. 1) [not-audio_url] [/not-audio_url]

Duration: 55:14
On today’s program, join Scott Eder (Courtland Consulting) as he is joined by four professionals from California’s childsupport programs, for the first of a two-part conversation. With Scott are Rick Alvarado, Joy Adkins…
NCSEA 2025 Innovative Partnership & Collaboration Award [not-audio_url] [/not-audio_url]

Duration: 22:52
On Location brings you a conversation with representatives of the NCSEA 2025 Innovative Partnership and Collaboration Award. Pat O’Donnell of YoungWilliams and Brandi Gallebo of Frankin County Child Support Enforcement S…
The NCSEA 2025 Emerging Leader Awardee [not-audio_url] [/not-audio_url]

Duration: 16:18
Pat O’Donnell of YoungWilliams and Brandi Gallebo of Franklin County Child Support Enforcement Services continue to highlight the NCSEA awardees, Antolette Vinson.Antolette Vinson, Child Support Specialist Supervisor, Di…
The NCSEA 2025 Program Awareness Awardee [not-audio_url] [/not-audio_url]

Duration: 19:03
On today’s program, Pat O’Donnell of YoungWilliams and Brandi Gallebo of Franklin County Child Support Enforcement Services are pleased to highlight another NCSEA awardee, Emerging Leader Awardee, Shannon Longino. Shanno…
NCSEA 2025 Outstanding Leader [not-audio_url] [/not-audio_url]

Duration: 33:38
Pat O’Donnell of YoungWilliams and Brandi Gallebo of Frankin County Child Support Enforcement Services were very excited about talking with Phyllis Nance, the NCSEA 2025 Outstanding Leader Awardee. Phyllis currently serv…
Ann Marie Ruskin Child Support Leadership Award Podcast [not-audio_url] [/not-audio_url]

Duration: 51:55
Join Pat O’Donnell of YoungWilliams and Brandi Gallebo ofFrankin County Child Support Enforcement Services for a very special episode of On Location where we honor the legacy of Ann Marie Ruskin through the Ann Marie Rus…
Meet the NCSEA 2025 Scholarship Awardees [not-audio_url] [/not-audio_url]

Duration: 42:13
Join Pat O’Donnell of YoungWilliams and Brandi Gallebo of Franklin County Child Support Enforcement Services as they talk with the NCSEA 2025 Scholarship Awardees. Joining Pat and Brandi from Illinois are Tatiana Christo…