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27: ERP Success: Logistics & CX with Industry Expert Omar Akilah

27: ERP Success: Logistics & CX with Industry Expert Omar Akilah

Author: Asendia USA June 18, 2026 Duration: 14:59
Outside the Box with Asendia USA: The International e-Commerce Podcast
Business

How can ERP systems improve cross-border logistics and customer experience?

In this episode, “ERP Success: Logistics & CX” with Industry Expert Omar Akilah, SVP Product Strategy from Infios, and our co-hosts Jason Rowland and Nick Agnetti discuss the importance of

✅ Visibility

✅ Optimization, and

✅ Orchestration

in aligning technology with global trade operations, improving logistics execution, and delivering better customer outcomes.

Learn more about this topic:


Omar Akilah | LinkedIn

Omar Akilah is a proven transformational leader with a deep understanding of how to bridge the complexities of the supply chain with the demands of modern commerce. With extensive experience driving end-to-end innovation - from inventory visibility and buy-online/pick-up-in-store models to ship-from-store, last mile delivery, and operational execution to promise - he ensures every commerce touchpoint is seamlessly connected and optimized.

Omar brings a unique ability to translate tactical challenges into strategic advantages, using supply chain interconnectivity as a lever for go-to-market success. He is known for identifying re-engineering opportunities, aligning cross-functional teams, and building scalable capabilities that deliver real customer value. A strategic and conceptual thinker, Omar consistently leads with purpose - pushing boundaries to introduce new ideas and spark meaningful change.

His areas of expertise span Product Management, eCommerce, Direct-to-Consumer innovation, Last Mile strategy, global logistics, omnichannel fulfillment, and 3PL integration. He also has deep experience in ERP, WMS, and TMS implementations, helping organizations optimize transportation, warehousing, and distribution across global networks. With a collaborative leadership style and strong execution focus, Omar continues to drive measurable transformation across retail, logistics, and the broader supply chain ecosystem.


Thinking about selling your products beyond U.S. borders can feel daunting, filled with complex logistics and unfamiliar regulations. Outside the Box with Asendia USA: The International e-Commerce Podcast cuts through that noise, offering a clear, practical conversation for American brands and online retailers looking to grow globally. Launched in early 2024 by Asendia USA, this business podcast focuses squarely on the mechanics and strategies of international shipping, treating it not as a hurdle but as a core component of successful expansion. Each episode is built to educate, breaking down cutting-edge logistics, customs nuances, and market-entry tactics into actionable insights. You'll hear straightforward discussions that serve as a resource, guiding e-tailers through the specific challenges of cross-border commerce. The aim is to equip you with the knowledge to navigate new opportunities, optimize your supply chain, and confidently build your international footprint. Tune in for a focused deep dive into the realities of global e-commerce, designed to make the world a little smaller for your business.
Author: Language: English Episodes: 50

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Outside the Box with Asendia USA: The International e-Commerce Podcast
Podcast Episodes
07: DDU vs DDP - How it Impacts the Customer Experience [not-audio_url] [/not-audio_url]

Duration: 19:35
When considering the switch from DDU (Delivery Duty Unpaid) to DDP (Delivered Duty Paid), it is important to focus on how it impacts the customer experience. John Walsh and Nick Agnetti discuss the shipping profile - com…

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