06 part 2: Understanding the international returns process for e-commerce businesses

06 part 2: Understanding the international returns process for e-commerce businesses

Author: Asendia USA June 19, 2024 Duration: 16:41

Our special guests, Helen Scurfield, CEO, Asendia Global Returns and Ari Aloni, e-PAQ Returns Manager, Asendia USA, speak with John Walsh and Nick Agnetti about positioning a returns solution, decreasing costs, returns restrictions, and fast refunds for shoppers and more!

About Helen Scurfield - LinkedIn

Helen has over 20 years’ of experience in international logistics. At Asendia Global Returns, her role managing Asendia’s newest subsidiary encompasses both digital and logistics aspects of the e-PAQ Returns offer. This ranges from overseeing expansion of the first mile partner network and accompanying returns centers, to offering a platform supporting retailers and consumers alike, which continues to evolve to meet the needs of an ever more demanding market.

About Ari Aloni - LinkedIn

Ari Aloni is Asendia North America’s product manager for the e-PAQ returns solution. He has over six years of experience dedicated in the e-commerce space across strategy, innovation, and product development. He comes to us with previous engagements in Fortune 1000 companies executing cross-border e-commerce initiatives.

Learn more about this topic:


Subscribe to our email list

Request a consultation


Thinking about selling your products beyond U.S. borders can feel daunting, filled with complex logistics and unfamiliar regulations. Outside the Box with Asendia USA: The International e-Commerce Podcast cuts through that noise, offering a clear, practical conversation for American brands and online retailers looking to grow globally. Launched in early 2024 by Asendia USA, this business podcast focuses squarely on the mechanics and strategies of international shipping, treating it not as a hurdle but as a core component of successful expansion. Each episode is built to educate, breaking down cutting-edge logistics, customs nuances, and market-entry tactics into actionable insights. You'll hear straightforward discussions that serve as a resource, guiding e-tailers through the specific challenges of cross-border commerce. The aim is to equip you with the knowledge to navigate new opportunities, optimize your supply chain, and confidently build your international footprint. Tune in for a focused deep dive into the realities of global e-commerce, designed to make the world a little smaller for your business.
Author: Language: English Episodes: 50

Outside the Box with Asendia USA: The International e-Commerce Podcast
Podcast Episodes
30: Exploring Veho: Redefining how Technology is Transforming the CX [not-audio_url] [/not-audio_url]

Duration: 15:00
The last mile is no longer just about delivery—it's about the customer experience.Co-hosts Jason Rowland and Nick Agnetti sat down with Hank Emerson, Vice President of Business Development, Veho, about how technology is…
28: Shipping Beyond the Mainland: Logistics Insights with Chas Gorham [not-audio_url] [/not-audio_url]

Duration: 13:20
Shipping beyond the continental U.S. doesn't have to be complicated.Jason Rowland and Nick Agnetti and special guest Chas Gorham, VP of Sales at International Bridge, discuss the unique logistics challenges of serving no…
27: ERP Success: Logistics & CX with Industry Expert Omar Akilah [not-audio_url] [/not-audio_url]

Duration: 14:59
How can ERP systems improve cross-border logistics and customer experience?In this episode, “ERP Success: Logistics & CX” with Industry Expert Omar Akilah, SVP Product Strategy from Infios, and our co-hosts Jason Rowland…
25: Fragrance Shipping: Dangerous Goods Compliance & Logistics [not-audio_url] [/not-audio_url]

Duration: 10:46
In this mini episode, "Fragrance Shipping: Dangerous Goods Compliance & Logistics", Jason Rowland, Nick Agnetti, and Asendia colleague, Mike Lorentzen discuss the challenges of shipping fragrances internationally, includ…
24: Trade Whiplash: Adapting to Shifting Tariff Landscapes [not-audio_url] [/not-audio_url]

Duration: 14:59
In this episode, Shane Bogdan (Director of Cross Border Sales at Avalara) breaks down the impact of 2025 tariff adjustments and shifting de minimis regulations. Over the past year, rapid fluctuations in tariff rates have…