30: Exploring Veho: Redefining how Technology is Transforming the CX

30: Exploring Veho: Redefining how Technology is Transforming the CX

Author: Asendia USA July 16, 2026 Duration: 15:00

The last mile is no longer just about delivery—it's about the customer experience.

Co-hosts Jason Rowland and Nick Agnetti sat down with Hank Emerson, Vice President of Business Development, Veho, about how technology is transforming last-mile logistics through greater visibility, delivery flexibility, and customer control.

Key takeaways:

📦 Delivery is an extension of your brand.

📱Technology like real-time tracking, photo proof of delivery, and personalized delivery instructions improves the customer experience.

📈 Better delivery experiences can increase customer loyalty, boost repeat purchases, and reduce support costs.

🚀 As consumer expectations continue to rise, innovation in the last mile will be a key competitive differentiator.

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Hank Emerson | LinkedIn

Hank Emerson is Vice President of Business Development at Veho, where he leads net new sales growth, commercial partnerships, and the launch of new customer segments and services. Over five years at Veho, Hank has held progressive leadership roles across sales, strategic accounts, and partnerships, building and scaling revenue motion at every stage of the company's growth.

With expertise spanning go-to-market strategy, new market launches, and complex enterprise sales, Hank brings a practitioner's perspective on what it takes to drive revenue in both high-growth and early-stage environments. He is based in Birmingham, Alabama.


Thinking about selling your products beyond U.S. borders can feel daunting, filled with complex logistics and unfamiliar regulations. Outside the Box with Asendia USA: The International e-Commerce Podcast cuts through that noise, offering a clear, practical conversation for American brands and online retailers looking to grow globally. Launched in early 2024 by Asendia USA, this business podcast focuses squarely on the mechanics and strategies of international shipping, treating it not as a hurdle but as a core component of successful expansion. Each episode is built to educate, breaking down cutting-edge logistics, customs nuances, and market-entry tactics into actionable insights. You'll hear straightforward discussions that serve as a resource, guiding e-tailers through the specific challenges of cross-border commerce. The aim is to equip you with the knowledge to navigate new opportunities, optimize your supply chain, and confidently build your international footprint. Tune in for a focused deep dive into the realities of global e-commerce, designed to make the world a little smaller for your business.
Author: Language: English Episodes: 50

Outside the Box with Asendia USA: The International e-Commerce Podcast
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