Episode 127: 3-Part Recruit & Retain Series Part 2 Retaining Rockstars

Episode 127: 3-Part Recruit & Retain Series Part 2 Retaining Rockstars

Author: The Pet Shop Girls May 5, 2026 Duration: 56:32
You found your diamond—now how do you keep them? In this episode, we’re talking about the real cost of turnover and what actually makes great retail employees stay. Spoiler: it’s not just money. We cover how to build loyalty from day one, why the first 90 days matter, how to make your team feel seen, and why education, recognition, and honest communication are key to keeping your rockstars engaged. In this episode: Why good employees really leave How to use Employee Checkpoints Easy ways to recognize your team Why learning keeps employees engaged Perks that actually matter Join the Indie Insider Group: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.facebook.com/share/g/14Z5WsKrMgN/⁠⁠⁠⁠⁠⁠⁠⁠⁠ Connect with the Pet Shop Girls! Find us anywhere you like to connect! ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ https://linktr.ee/petshopgirls⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Join us in the Indie Insider Pet Professional Facebook Group: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.facebook.com/share/g/18XEvTjxMj/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Join The Pet Shop Girls: Off The Record Substack Community: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://substack.com/@psgofftherecord?utm_campaign=profile&utm_medium=profile-page⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Visit our website: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.2petshopgirls.com ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Get the Ultimate Video Making Tool Megaphone AI here: https://gmm.one/0b0b4fd8-bfd8-4247-b46d-791cd813f28a Check out our Partnership Programs for exclusive savings for Pet Pros: https://2petshopgirls.com/#03-1 Get Carly’s Pet Nutrition Foundation Course: https://app.retailbrilliance.com/courses/269?tab=about&destination=%2Fcourses%2Fbrowse%3Fsearch%3Dpet%2520nutrition%26destination%3D%252Fcourses%252Fbrowse%253F_gl%253D1*176foeq*_gcl_au*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3*FPAU*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3 The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed. This episode includes paid advertising.

Running a small business in the pet industry is a unique blend of passion and hustle. Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws)-A Podcast for Independent Pet Pros gets right into the heart of that daily reality. Sherry brings two decades of experience from her own shop, Odyssey Pets in Dallas, covering everything from inventory to customer quirks. Carly, from House of Paws, adds her own frontline perspective. Together, they ditch the generic advice for conversations that actually sound like the ones you’d have with a trusted colleague. You’ll hear them work through the real stuff: practical marketing that doesn’t require a huge budget, the nuances of hiring and training a team that cares as much as you do, and how to sidestep pitfalls that can trip up even seasoned pros. They also keep an ear to the ground for the trends and ideas that matter to independent shops, not just the big chains. This podcast feels like a regular check-in with friends who understand exactly what you’re building, offering a mix of hard-won wisdom and fresh thinking to help your business thrive. Tune in for honest talk about making a living while doing what you love for animals and their families.
Author: Language: English Episodes: 50

Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws) - A Podcast for Independent Pet Pros
Podcast Episodes
Episode 105: Event Fatigue for Pet Pros & Customers [not-audio_url] [/not-audio_url]

Duration: 57:23
Are your events starting to feel more like a chore than a celebration? You might be facing event fatigue—and you’re not alone. In this episode, we dive into what event fatigue looks like in the pet retail world and how i…
Episode 104: 50 Ways to Train Your Team [not-audio_url] [/not-audio_url]

Duration: 56:12
Training doesn’t have to be boring — and it definitely shouldn’t be optional. In this episode of Pet Shop Girls, Carly and Sherry dive into the art (and science) of team training for pet business owners. From micro-learn…
Episode 102: Distribution Playbook: Secrets for Retailers and Brands [not-audio_url] [/not-audio_url]

Duration: 48:46
In this episode of the Pet Shop Girls Podcast, we sit down with Clayton Payne — the Pet Business Disruptor himself — to dig into the side of the industry that doesn’t always get enough airtime: distribution. With nearly…
Episode 98 - Last Minute Holiday Hacks with Bob Negen [not-audio_url] [/not-audio_url]

Duration: 1:21:08
In this episode of the Pet Shop Girls Podcast, Carly and Sherry sit down with retail expert Bob Negen to talk holiday season strategies that actually work. From training seasonal staff to creating signage and bundles tha…
Episode 97 - Cash Flow Secrets Made Easy with Dan Jablons [not-audio_url] [/not-audio_url]

Duration: 54:27
In this episode of the Pet Shop Girls Podcast, Sherry and Carly sit down with Dan Jablons, founder of Retail Smart Guys, to uncover practical ways pet retailers can take control of their cash flow and inventory. Dan shar…