Wining & Dining: Drinking With Customers While On The Clock

Wining & Dining: Drinking With Customers While On The Clock

Author: Kara Restaurant Group April 11, 2024 Duration: 14:33

When you own a BYOB restaurant, it’s a pretty common occurrence for tables to offer you a glass of whatever you’re drinking. So, should you accept or decline, and are there any standard rules of engagement? Yianni, Noelle, and Liz are answering questions, including:

  • Are you more likely to accept a drink from your customer towards the end of your shift?
  • Will you sit down to have a drink with your ‘regulars?’
  • What are the true motivating factors when customers offer alcohol to the restaurant owner?
  • What are some professional ways to excuse yourself when you get caught in conversation with a customer?
  • Are there any business benefits to having a drink with your guests?

Behind every great meal is a story that’s often messy, chaotic, and surprisingly funny. Restaurant Punk is that story, told straight from the trenches by the team behind Kara Restaurant Group. This isn't a polished, corporate guide. It's the raw, unfiltered conversation that happens after hours, where decades of hard-won experience collide with the absurd reality of running restaurants. You'll hear the kind of hilarious, cringe-worthy anecdotes that only come from a life spent in hospitality, paired with genuinely humbling advice on building a business that actually treats people well-staff and guests alike. Each episode feels like pulling up a stool next to veterans who have seen it all, offering a necessary release valve for the industry's daily pressures and a spark of inspiration for entrepreneurs brave enough to try it themselves. It’s a blend of business savvy, artistic struggle, and comedic relief, all served up without the pretense. Tune into this podcast for a unique mix of lessons learned the hard way and the unvarnished truth about creating a place where people want to be, all delivered with the kind of energy that keeps the kitchen-and the conversation-moving.
Author: Language: English Episodes: 219

Restaurant Punk
Podcast Episodes
Guac Costs Extra: When Is It OK For Restaurants to Upcharge? [not-audio_url] [/not-audio_url]

Duration: 16:25
Everyone knows Guac costs extra at Chipotle, but at what point do restaurant upcharges take it too far? From drink refills and to-go coffees to complimentary water cups and extra sauces, Nick, Yianni, and Peter discuss t…
Customers in Crappy Moods: How to Handle Unhappy Restaurant Guests [not-audio_url] [/not-audio_url]

Duration: 14:35
Everybody makes mistakes...everybody has bad days, but is it ever ok to take them out on your server at a restaurant? Noelle, Peter and George are discussing how customers’ bad moods have impacted their businesses and an…
Music Makes the Meal: How Playlists Impact Restaurant Atmosphere [not-audio_url] [/not-audio_url]

Duration: 17:12
Music is an essential part of establishing the atmosphere in any business, but especially so in restaurants. Why? Tune in to hear what Yianni, Nick, and Noelle have to say about the topic while answering questions, inclu…