664: Patricio Wise on Paramount Systems, Processes, and Procedures

664: Patricio Wise on Paramount Systems, Processes, and Procedures

Author: Inspiring interviews with todays most successful restaurateurs 2-days a wee November 4, 2019 Duration: 1:26:17

Chef Patricio Wise was born and raised in a large family in Monterrey, Mexico, where cooking for big parties was an everyday social affair. After a successful career in finance, Wise, who is self-trained in the culinary world began hosting pop-ups at local Farmers' Markets and Breweries. It was so successful that he secured and established a brick and mortar location, Nixtaco Mexican Kitchen, within the year and has been only gathering momentum ever since.

Show notes…

Favorite success quote or mantra:

  • "There is no substitute for hard work."

In today's episode with Patricio Wise we will discuss:

  • Scientific approach to restaurant operations
  • Patricio's finance background
  • Market-maker financing
  • Systems
  • Taking your time becoming the full-time restauranteur
  • Online tools available to all cooks
  • Science behind food
  • Taking gambles and being OK with failure
  • Pop ups
  • High standards
  • Listening to your guests
  • The battle of pleasing everyone
  • The best POS
  • Humility

Today's sponsor:

BentoBox empowers restaurants to own their presence, profits and relationships. The hospitality platform disrupts third-party services that come between the restaurant and the guest. BentoBox puts the restaurant first and offers tools that drive high-margin revenue directly through the restaurant's website. BentoBox is trusted and loved by over 5,000 restaurants worldwide including Union Square Hospitality Group, Eleven Madison Park, Gramercy Tavern, Lilia and more.

 

Gusto offers modern, easy payroll, benefits, and HR to small businesses across the country — they were even named best online payroll by PCMag. And as a listener, you'll get three months free when you run your first payroll. Sign up and give it a try at Gusto.com/unstoppable

 

Knowledge bombs

  1. Which "it factor" habit, trait, or characteristic you believe most contributes to your success?
    • "I like people"
  2. What is your biggest weakness?
    • "I like people"
  3. What's one question you ask or thing you look for during an interview?
    • "Do you like people?"
  4. What's a current challenge? How are you dealing with it?
    • Growth. Sometimes too busy.
  5. Share one code of conduct or behavior you teach your team.
    • "We can't please them all but we will try."
  6. What is one uncommon standard of service you teach your staff?
    • "Please them all."
  7. What's one book we must read to become a better person or restaurant owner?
    1. The Subtle Art of Not Giving a Fuck by Mark Manson
      GET THIS BOOK FOR FREE AT AUDIBLE.COM 
  8. What's the one thing you feel restaurateurs don't know well enough or do often enough?
    • Accounting
  9. What's one piece of technology you've adopted within your four walls restaurant and how has it influence operations?
  10. If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be?
    • Be nice to people
    • Be nice to people
    • Treat them all the same

Contact info:

Email: patricio@nixta.co

Thanks for listening!

Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below!

If you enjoyed this episode, please share it using the social media buttons you see at the top of the post.

Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them.

And finally, don't forget to subscribe to the show on iTunes to get automatic updates.

Huge thanks to Patricio Wise for joining me for another awesome episode. Until next time!

 

Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

Eric Cacciatore sits down with the people who actually run the show in the world of food service. Restaurant Unstoppable with Eric Cacciatore is built on conversations with established restaurateurs and seasoned professionals who have navigated the intense realities of the industry. Twice a week, these interviews dig past the surface, focusing on the tangible details of leadership, team management, and effective marketing that separate a thriving venue from a struggling one. You’ll hear firsthand accounts of what worked, what didn’t, and the often-overlooked decisions that shape a restaurant's path. This podcast serves as a direct line to collective experience, whether you're dreaming of your first opening or steering a multi-location group. The dialogue is practical, centered on the daily grind and long-term strategy needed to build something lasting. For anyone invested in the business of hospitality, these regular episodes compile a vital resource, turning shared insights into actionable knowledge for your own journey.
Author: Language: English Episodes: 1000

Restaurant Unstoppable with Eric Cacciatore
Podcast Episodes
500: Do What You Love, Love What You Do with Michael Bascetta [not-audio_url] [/not-audio_url]

Duration: 1:19:27
With a degree in hospitality management from Swinburne Michael Bascetta spent 3.5 years working under the guidance of Ben Shewry at Attica Restaurant, named among The Worlds 50 Best Restaurants. In 2016, together with fr…
499: Allowing Mistakes to Work for You with Shaun Edmonstone [not-audio_url] [/not-audio_url]

Duration: 1:07:44
Hailing from Thornbury, Ontario Chef Shaun Edmonstone earned his red seal graduate from George Brown School of Hospitality & Culinary Arts in 2005. Edmonstone spent the majority of his come up at Toronto's Pangea restaur…
498: Taking Less to Have More with Mitchell Beerens [not-audio_url] [/not-audio_url]

Duration: 1:22:47
Hailing from Rotterdam, Holland, Chef Mitchell Beerens got his start as a dishwasher in Charlottesville, VA. After spending some time in the corporate swamp, Beerens conned his way into Oxo, which was arguably the best r…
497: Slowing Down to Speed Up with Martha Lucius [not-audio_url] [/not-audio_url]

Duration: 1:11:33
Hailing form Baltimore, MD, Martha Lucius got her start in Washington, DC as a server after graduating college. 9 year later she opened a bakery and cafe. That bakery went strong for 18 years, before Lucius decided to cr…
496: Staying in Love with the Industry with Kevin Malone [not-audio_url] [/not-audio_url]

Duration: 1:00:39
1972, after graduatig High School Kevin Malone attend Bar tending school and has been working in the inudstry ever since. He went to get experience working with High calaber chef in the french fine dining setting. With w…
495: Give and Eff and Give it Your All [not-audio_url] [/not-audio_url]

Duration: 1:06:54
In this episode with Andrew Dana, we discuss: The difference between success and failure Food versus vibe, and the overall experience for guests Andrew and Chris's beginning from Farmer's Markets to one of the top 50 res…
493 Part Two: Feeling the Joy with Stephan Bogardus [not-audio_url] [/not-audio_url]

Duration: 51:38
Show Notes: In this episode, we continue to discuss: Growth comes from weakness and unconformability. Take time to look at what makes you uncomfortable and work on THAT. How to focus on your team, and how it will serve y…
492 Part One: Feeling the Joy with Stephan Bogardus [not-audio_url] [/not-audio_url]

Duration: 1:07:38
In this part one episode with Stephan BeGardus, we discuss: DESIRE is going to get you way further than talent. How the love of learning can get you far, and learning from unlikely sources. When you sign up to be a chef,…
491: Increase event and catering sales 30% with Jonathan Morse [not-audio_url] [/not-audio_url]

Duration: 40:59
In this episode with Tripleseat's Jonathan Morse, we discuss: The story behind Tripleseat. The pitfalls that come with the old way of managing events. The benefits of using software to manage events. The data you're losi…