AI Control Tower - Governing AI at Scale with ServiceNow

AI Control Tower - Governing AI at Scale with ServiceNow

Author: ServiceNow Community April 15, 2026 Duration: 18:33

AI governance at scale — what it means, how to do it, and what regulations you need to know now. Host Bobby Brill brings together five ServiceNow experts across two conversations for a complete 20-minute briefing on governing AI in the enterprise.

━━━━━━━━━━━━━━━━━━━━━━━━
WHAT WE COVER
━━━━━━━━━━━━━━━━━━━━━━━━

RAVI KRISHNAMURTHY — VP, AI Platform, ServiceNow
Why hidden AI is one of the biggest unmanaged risks in the enterprise — and why governance is an accelerator, not a brake.

PETER WEIGT — Responsible AI, ServiceNow
The innovation paradox: how AI Control Tower makes governance a team sport and breaks down the silos that slow AI deployment down.

SAMPADA CHAVAN — AI Control Tower, ServiceNow
How AI Control Tower was built, what the discovery problem really looks like, and why compliance must be baked into the AI lifecycle — not bolted on at the end.

ANDREA LAFOUNTAIN — AI Legal, ServiceNow
The three regulatory frameworks every enterprise needs to know: EU AI Act, Colorado AI Act, and NIST. Plus: the compliance strategy that scales across all of them.

NAVDEEP GILL — Responsible AI, ServiceNow
The math on enterprise AI compliance — why it's exponential — and how AI Control Tower's automated discovery keeps you ahead of it.

━━━━━━━━━━━━━━━━━━━━━━━━
CHAPTERS
━━━━━━━━━━━━━━━━━━━━━━━━

0:00 Introduction
1:23 The Hidden AI Problem — Ravi Krishnamurthy & Sampada Chavan
5:33 AI Control Tower in Practice — Peter Weigt & Sampada Chavan
7:37 The Regulatory Landscape — Andrea LaFountain & Navdeep Gill
14:38 Compliance in Action & Key Deadlines
17:05 Wrap-Up

━━━━━━━━━━━━━━━━━━━━━━━━
KEY DATES TO KNOW
━━━━━━━━━━━━━━━━━━━━━━━━

EU AI Act enforcement: August 2026
Colorado AI Act enforcement: June 2026
NIST AI RMF: Voluntary framework, increasingly referenced by regulators

━━━━━━━━━━━━━━━━━━━━━━━━
LEARN MORE
━━━━━━━━━━━━━━━━━━━━━━━━

ServiceNow AI Control Tower: https://www.servicenow.com
NIST AI Risk Management Framework: https://www.nist.gov/artificial-intelligence

━━━━━━━━━━━━━━━━━━━━━━━━
ABOUT THIS PODCAST
━━━━━━━━━━━━━━━━━━━━━━━━

Hosted by Bobby Brill. A ServiceNow podcast exploring the people, technology, and ideas shaping the future of work.

#AIGovernance #ServiceNow #AIControlTower #ResponsibleAI #EUAIAct #EnterpriseAI #AICompliance #FutureOfWork #NowAssist #Podcast

See omnystudio.com/listener for privacy information.


Ever wondered what happens behind the scenes of the platform that powers so much of today's enterprise workflow? ServiceNow Insights pulls back the curtain, offering a direct line to the minds building and shaping the technology. This isn't a series of polished press releases; it's a collection of genuine conversations with the engineers, product managers, and innovators from the ServiceNow Community who are doing the actual work. You'll hear the unscripted stories behind the latest features-not just what they do, but the real-world problems they aim to solve and the interesting challenges encountered along the way. Each episode delves into the practical implications of new updates and products, giving you a clearer sense of how these tools evolve and where they might be headed next. Whether you're deeply embedded in the ecosystem as an admin or platform owner, or simply curious about how complex digital services are orchestrated, this podcast provides context and clarity you can't find elsewhere. Tune in for a grounded, technical, and genuinely insightful look at the forces driving innovation in this space, straight from the source.
Author: Language: en-us Episodes: 100

ServiceNow Insights 
Podcast Episodes
EVA - A Framework for Evaluating Voice Agents by ServiceNow [not-audio_url] [/not-audio_url]

Duration: 29:37
Voice AI agent evaluation — why it's fundamentally harder than text, how cascade failures derail conversations invisibly, and ServiceNow's open-source framework to establish industry evaluation standards. Featuring real…
AGENTIC AI - The Future of Work and the Agents Building It [not-audio_url] [/not-audio_url]

Duration: 23:05
What is Agentic AI — and what can it actually do for your business? In this episode of the podcast, host Bobby Brill brings together three conversations with the people building Agentic AI at ServiceNow into one 20-minut…
The Human in the Loop | Ethical AI with Di Le [not-audio_url] [/not-audio_url]

Duration: 29:03
The Human in the Loop | Ethical AI with Di Le ServicveNow Insights Podcast - hosted By Bobby Brill What does it actually mean to build AI responsibly? Not the buzzword version. The real version. In our latest episode, I…
Exploring Leadership and AI with Anand Tharanathan [not-audio_url] [/not-audio_url]

Duration: 39:45
Exploring Leadership and AI with Anand Tharanathan In this engaging episode of our podcast, we delve into the world of leadership and Artificial Intelligence with Anand Tharanathan, GVP of Product Research and Insights a…
AI-Driven Innovation with Shruti Shrivastava and Averria Martin [not-audio_url] [/not-audio_url]

Duration: 26:48
In this episode of the podcast, host Bobby Brill takes a break from hosting duties and introduces Shruti Shrivastava, Director of UX Research at ServiceNow in Bangalore, India. Shruti takes the reigns for this episode an…
Narrative Analytics with Agent Ada [not-audio_url] [/not-audio_url]

Duration: 14:45
Sitting down with Amrutha Ramesh, visiting researcher at ServiceNow one of the minds behind Agent Ada, a data-focused AI agent, in the latest episode of the podcast. We talk about the gap in enterprise workflows: you upl…
AI Regulations Explained: EU AI Act, Colorado Law, and NIST Framework [not-audio_url] [/not-audio_url]

Duration: 19:02
Join host Bobby Brill as he sits down with ServiceNow's AI legal and governance experts to break down the complex world of AI regulations. Andrea LaFontain (Director of AI Legal), Ken Miller (Senior Director of Product L…