Collaborative Work Management - with Doug Page and Irene Vieth

Collaborative Work Management - with Doug Page and Irene Vieth

Author: ServiceNow Community June 5, 2024 Duration: 21:00
Collaborative Work Management

Ever wondered what happens behind the scenes of the platform that powers so much of today's enterprise workflow? ServiceNow Insights pulls back the curtain, offering a direct line to the minds building and shaping the technology. This isn't a series of polished press releases; it's a collection of genuine conversations with the engineers, product managers, and innovators from the ServiceNow Community who are doing the actual work. You'll hear the unscripted stories behind the latest features-not just what they do, but the real-world problems they aim to solve and the interesting challenges encountered along the way. Each episode delves into the practical implications of new updates and products, giving you a clearer sense of how these tools evolve and where they might be headed next. Whether you're deeply embedded in the ecosystem as an admin or platform owner, or simply curious about how complex digital services are orchestrated, this podcast provides context and clarity you can't find elsewhere. Tune in for a grounded, technical, and genuinely insightful look at the forces driving innovation in this space, straight from the source.
Author: Language: en-us Episodes: 100

ServiceNow Insights 
Podcast Episodes
Episode 65: ESG Management [not-audio_url] [/not-audio_url]

Duration: 31:11
In this episode, Product Manager Vaisakh Krishnan tells us how the Now ESG Management product helps companies develop, manage and report on their Environmental, Social, and Governance program. This episode covers: What i…
Episode 64: Bringing your data together with CSDM [not-audio_url] [/not-audio_url]

Duration: 15:09
In this episode, Portfolio Manager Mary Vanatta talks about the Common Service Data Model (CSDM), which brings all your data together across the entire platform to help your ServiceNow apps work together better, and enab…
Episode 63: Digital Portfolio Management [not-audio_url] [/not-audio_url]

Duration: 32:57
In this episode, product manager Caitlin Morse and development lead Justin Hardin talk about Digital Portfolio Management (DPM), a new way to manage your company’s apps and digital services. This episode covers: Overview…
Episode 62: App Engine Studio [not-audio_url] [/not-audio_url]

Duration: 27:07
In this episode, product manager Jina Li and lead engineer Sravani Nuti talk about App Engine Studio, which helps everyone build ServiceNow apps, not just developers. This episode covers: Overview and history of AES Gett…
Episode 61: Process Optimization [not-audio_url] [/not-audio_url]

Duration: 26:57
In this episode, product manager Manjeet Singh talks about Process Optimization, a ServiceNow native process-mining application to help process owners and business analysts identify, streamline, and automate workflows fo…
Episode 60: Workforce Optimization for ITSM [not-audio_url] [/not-audio_url]

Duration: 17:49
In this episode, product manager Niki Patel talks about the Workforce Optimization application for IT service managers, including some new features for the Rome release to help companies take full advantage of today’s di…
Episode 59: Change Success Score [not-audio_url] [/not-audio_url]

Duration: 21:00
In this episode, product owner Greg Morrison talks about a new feature for Change Management. Change Success Score measures the success rate for each change team over time to help improve their performance and refine you…
Episode 58: Predictive Intelligence Workbench [not-audio_url] [/not-audio_url]

Duration: 19:39
In this episode, product manager Raghu Vemuri talks about the PI Workbench application, new in the Paris release. PI Workbench helps you add machine learning (ML) to your ServiceNow workflows, and monitor and manage the…
Episode 57: Optimizing concurrent licenses using SAM [not-audio_url] [/not-audio_url]

Duration: 19:01
In this episode, product owners Rohan Tyagi and Julian Flores talk about managing and optimizing concurrent software licenses using the ServiceNow Software Asset Management (SAM) application, including the integration of…
Episode 56: Now Community Idea Portal [not-audio_url] [/not-audio_url]

Duration: 40:01
In this episode, product owners Lawrence Eng and Chaya Kornreich talk about the new Idea Portal in the Now Community. Based on the Now Platform’s Idea Portal feature, the Community portal lets members suggest enhancement…