Episode 66: Natural language understanding

Episode 66: Natural language understanding

Author: ServiceNow Community June 6, 2023 Duration: 15:52

In this episode, Product Manager Sibo Ding tells us how natural language understanding (NLU) capability improves performance and user experience for Virtual Agent, AI Search, and other ServiceNow user interface features. This episode covers:

  • What is NLU?
  • How does ServiceNow use NLU?
  • How does ServiceNow NLU work?
  • How does a company add NLU to its ServiceNow products?
  • What’s in store for ServiceNow NLU in the future?

For more information, see:

Your feedback helps us serve you better – please leave us a comment.

Subscribe today!

See omnystudio.com/listener for privacy information.


Ever wondered what happens behind the scenes of the platform that powers so much of today's enterprise workflow? ServiceNow Insights pulls back the curtain, offering a direct line to the minds building and shaping the technology. This isn't a series of polished press releases; it's a collection of genuine conversations with the engineers, product managers, and innovators from the ServiceNow Community who are doing the actual work. You'll hear the unscripted stories behind the latest features-not just what they do, but the real-world problems they aim to solve and the interesting challenges encountered along the way. Each episode delves into the practical implications of new updates and products, giving you a clearer sense of how these tools evolve and where they might be headed next. Whether you're deeply embedded in the ecosystem as an admin or platform owner, or simply curious about how complex digital services are orchestrated, this podcast provides context and clarity you can't find elsewhere. Tune in for a grounded, technical, and genuinely insightful look at the forces driving innovation in this space, straight from the source.
Author: Language: en-us Episodes: 100

ServiceNow Insights 
Podcast Episodes
Bridging the Gap - How Accessibility and Usability Work Together [not-audio_url] [/not-audio_url]

Duration: 25:12
In this episode of ServiceNow's Now Insights podcast, host Bobby Brill delves into the realm of usability and accessibility in enterprise software with special guests Aileen Hackett, Director of Product Management for Ac…
RaptorDB - Revolutionizing Data Platforms with Will Johnson [not-audio_url] [/not-audio_url]

Duration: 16:25
In this episode, we dive into RaptorDB with Will Johnson, VP of Data Platform Engineering at ServiceNow. Will shares his background and elaborates on RaptorDB's role in optimizing ServiceNow's data platform, including it…
Understanding Accessibility Compliance with Alaina Beaver [not-audio_url] [/not-audio_url]

Duration: 29:17
Listen to this episode to learn about digital accessibility and compliance from ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver. She joins host Bobby Brill and they discuss conformance, legis…
Creating Multimedia Content at Scale with AI [not-audio_url] [/not-audio_url]

Duration: 15:30
In this episode, ServiceNow’s multimedia team—Dana Haines, Macy Douglas, and Bobby Brill—discuss the process of creating high-quality video content for the company’s documentation site and YouTube channel. They explain h…
Empathy in Action - Building Accessibility at ServiceNow [not-audio_url] [/not-audio_url]

Duration: 29:20
In this episode, Bobby Brill is joined by ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver and Accessibility Lead, Tony Morales to discuss accessibility at ServiceNow. They explore the concept…
The Humanities and Technology [not-audio_url] [/not-audio_url]

Duration: 33:14
In this thought-provoking conversation, Roberto Bacci, Ryan Dux, and Midam Kim discuss why the humanities are more important than ever in the age of AI. They explore the importance of interdisciplinary collaboration in i…
Building Trust in AI with ServiceNow's Now Assist Guardian [not-audio_url] [/not-audio_url]

Duration: 22:54
Philip Morin, discusses the critical aspects of trust in AI. The conversation delves into the challenges of creating AI experiences free from toxic and malicious language, highlighting the role of Now Assist Guardian in…