Governing AI at Scale – Welcome to AI Control Tower

Governing AI at Scale – Welcome to AI Control Tower

Author: ServiceNow Community August 20, 2025 Duration: 24:15

Governing AI – Welcome to AI Control Tower
Episode Overview 

Governance accelerates AI success. Control enables innovation. In this premiere episode, we explore how ServiceNow governs AI at scale through AI Control Tower, a groundbreaking solution that transforms how enterprises manage their artificial intelligence landscape. 

Host Bobby Brill brings together three visionary leaders. They reveal the hidden AI sprawl within enterprises. They expose the risks. And they illuminate a path forward - one where governance and innovation dance in perfect harmony, where control mechanisms become the very foundation of sustainable AI transformation. 

The Conversation
AI is everywhere. Sometimes visible, often hidden, always expanding. Our experts navigate the complex terrain of enterprise AI governance, from shadow AI implementations that operate beyond IT oversight to the regulatory frameworks demanding immediate attention. Ravi Krishnamurthy, Vice President of Product Management for AI Platform and Responsible AI, unveils AI Control Tower—a solution that brings clarity to chaos. Sampada Chavan, Senior Principal Product Manager, demonstrates how regulatory compliance becomes achievable through systematic governance. Peter Weigt, Sr. Director of Inbound Product Management for Responsible AI, challenges conventional thinking about the innovation paradox and reveals governance as the strategic enabler organizations desperately need. 

Discovery meets responsibility. Compliance meets creativity. Control meets capability. 

 

Expert Panel 

Ravi Krishnamurthy | Vice President of Product Management, AI Platform and Responsible AI 

Sampada Chavan | Senior Principal Product Manager, AI Control Tower 

Peter Weigt | Sr. Director, Inbound Product Management, Responsible AI 

Host: Bobby Brill 

 

00:00 Introduction to Governing AI at Scale 

00:31 Meet the Experts 

00:54 Hidden AI in Your Enterprise 

02:56 Discovery and Responsible AI Practices 

11:28 The Innovation Paradox 

14:59 AI Control Tower and Governance 

19:42 Conclusion and Final Thoughts 

 

Links to AICT deep-dive blogs: 

https://www.servicenow.com/community/now-assist-articles/part-0-our-journey-to-the-ai-control-tower-nbsp/ta-p/3280295 

https://www.servicenow.com/community/now-assist-articles/part-1-the-gathering-storm-ai-s-rising-tension-nbsp/ta-p/3280309 

https://www.servicenow.com/community/now-assist-articles/part-2-the-architecture-of-control-building-the-ai-control-tower/ta-p/3344257 

 

 

 

 

 

 

See omnystudio.com/listener for privacy information.


Ever wondered what happens behind the scenes of the platform that powers so much of today's enterprise workflow? ServiceNow Insights pulls back the curtain, offering a direct line to the minds building and shaping the technology. This isn't a series of polished press releases; it's a collection of genuine conversations with the engineers, product managers, and innovators from the ServiceNow Community who are doing the actual work. You'll hear the unscripted stories behind the latest features-not just what they do, but the real-world problems they aim to solve and the interesting challenges encountered along the way. Each episode delves into the practical implications of new updates and products, giving you a clearer sense of how these tools evolve and where they might be headed next. Whether you're deeply embedded in the ecosystem as an admin or platform owner, or simply curious about how complex digital services are orchestrated, this podcast provides context and clarity you can't find elsewhere. Tune in for a grounded, technical, and genuinely insightful look at the forces driving innovation in this space, straight from the source.
Author: Language: en-us Episodes: 100

ServiceNow Insights 
Podcast Episodes
Enhancing User Experiences with Words and AI - with Carol Valdez [not-audio_url] [/not-audio_url]

Duration: 15:12
In this episode of Tech Bytes, host Bobby Brill talks with Carol Valdez, Director of Content Design at ServiceNow, about the intricacies of UX writing. They discuss the importance of clarity over cleverness in software i…
Controlled Friction and AI - wtih Di Le and Hayley Mortin [not-audio_url] [/not-audio_url]

Duration: 32:06
On this episode of TechBytes we discuss the concept of Controlled Friction in AI development going into detail about what it is and the importance of incorporating stopgaps and friction to ensure responsible and ethical…
Cloud Cost Management with Abhi Roy - TechBytes [not-audio_url] [/not-audio_url]

Duration: 19:16
Abhi Roy, Sr. Outbound Product Manager at ServiceNow, discusses Cloud Cost Management, its importance, challenges faced by companies, and how ServiceNow's cloud cost management product addresses these challenges. He also…
Writing and AI with Katie Ott - TechBytes [not-audio_url] [/not-audio_url]

Duration: 14:50
On this episode of TechBytes we discuss the significance of curiosity in understanding product use and the role of AI in technical writing. Our guest is Katie Ott, Senior Director, Content Operations and Experiences at S…
Linguistics and Language in GenAI [not-audio_url] [/not-audio_url]

Duration: 24:12
This episode of TechBytes delves into the importance of linguistics in making AI successful, focusing on large language models and emotionally intelligent customer interactions. Experts from ServiceNow discuss applying l…
UX Research and AI with Jessa Anderson [not-audio_url] [/not-audio_url]

Duration: 21:25
In this episode of TechBytes we discuss the importance of human-centered AI, focusing on the collaboration between technology and humans. Jessa Anderson, manager UX Research at ServiceNow, talks about integrating UX rese…
Life After ChatGPT with Di Le and Hayley Mortin - Episode 68 [not-audio_url] [/not-audio_url]

Duration: 23:45
This episode of TechBytes features a discussion between Di Le, Human Centered & Responsible AI Design Strategist at ServiceNow and Hayley Morton, Sr. UX Researcher, AI/ML UX Research here at ServiceNow about the impact a…
Episode 67: Enterprise Asset Management [not-audio_url] [/not-audio_url]

Duration: 26:14
In this episode, Product Managers Juliana Beauvais and Narayan Balabascarane tell us how ServiceNow Enterprise Asset Management extends traditional asset management to the enterprise level for all types of assets. This e…
Episode 66: Natural language understanding [not-audio_url] [/not-audio_url]

Duration: 15:52
In this episode, Product Manager Sibo Ding tells us how natural language understanding (NLU) capability improves performance and user experience for Virtual Agent, AI Search, and other ServiceNow user interface features.…