Life After ChatGPT with Di Le and Hayley Mortin - Episode 68

Life After ChatGPT with Di Le and Hayley Mortin - Episode 68

Author: ServiceNow Community March 20, 2024 Duration: 23:45
This episode of TechBytes features a discussion between Di Le, Human Centered & Responsible AI Design Strategist at ServiceNow and Hayley Morton, Sr. UX Researcher, AI/ML UX Research here at ServiceNow about the impact and evolution of AI, particularly ChatGPT, in various industries. They discuss the widespread adoption, ethical and societal concerns, public dialogue, and the transformative potential of AI in creative and bureaucratic processes. The conversation highlights the emerging roles and diverse skill sets that are gaining importance in the AI industry, along with the need for human oversight in AI decision-making.

Ever wondered what happens behind the scenes of the platform that powers so much of today's enterprise workflow? ServiceNow Insights pulls back the curtain, offering a direct line to the minds building and shaping the technology. This isn't a series of polished press releases; it's a collection of genuine conversations with the engineers, product managers, and innovators from the ServiceNow Community who are doing the actual work. You'll hear the unscripted stories behind the latest features-not just what they do, but the real-world problems they aim to solve and the interesting challenges encountered along the way. Each episode delves into the practical implications of new updates and products, giving you a clearer sense of how these tools evolve and where they might be headed next. Whether you're deeply embedded in the ecosystem as an admin or platform owner, or simply curious about how complex digital services are orchestrated, this podcast provides context and clarity you can't find elsewhere. Tune in for a grounded, technical, and genuinely insightful look at the forces driving innovation in this space, straight from the source.
Author: Language: en-us Episodes: 50

ServiceNow Insights 
Podcast Episodes
Controlled Friction and AI - wtih Di Le and Hayley Mortin [not-audio_url] [/not-audio_url]

Duration: 32:06
On this episode of TechBytes we discuss the concept of Controlled Friction in AI development going into detail about what it is and the importance of incorporating stopgaps and friction to ensure responsible and ethical…
Cloud Cost Management with Abhi Roy - TechBytes [not-audio_url] [/not-audio_url]

Duration: 19:16
Abhi Roy, Sr. Outbound Product Manager at ServiceNow, discusses Cloud Cost Management, its importance, challenges faced by companies, and how ServiceNow's cloud cost management product addresses these challenges. He also…
Writing and AI with Katie Ott - TechBytes [not-audio_url] [/not-audio_url]

Duration: 14:50
On this episode of TechBytes we discuss the significance of curiosity in understanding product use and the role of AI in technical writing. Our guest is Katie Ott, Senior Director, Content Operations and Experiences at S…
Linguistics and Language in GenAI [not-audio_url] [/not-audio_url]

Duration: 24:12
This episode of TechBytes delves into the importance of linguistics in making AI successful, focusing on large language models and emotionally intelligent customer interactions. Experts from ServiceNow discuss applying l…
UX Research and AI with Jessa Anderson [not-audio_url] [/not-audio_url]

Duration: 21:25
In this episode of TechBytes we discuss the importance of human-centered AI, focusing on the collaboration between technology and humans. Jessa Anderson, manager UX Research at ServiceNow, talks about integrating UX rese…
Episode 67: Enterprise Asset Management [not-audio_url] [/not-audio_url]

Duration: 26:14
In this episode, Product Managers Juliana Beauvais and Narayan Balabascarane tell us how ServiceNow Enterprise Asset Management extends traditional asset management to the enterprise level for all types of assets. This e…
Episode 66: Natural language understanding [not-audio_url] [/not-audio_url]

Duration: 15:52
In this episode, Product Manager Sibo Ding tells us how natural language understanding (NLU) capability improves performance and user experience for Virtual Agent, AI Search, and other ServiceNow user interface features.…
Episode 65: ESG Management [not-audio_url] [/not-audio_url]

Duration: 31:11
In this episode, Product Manager Vaisakh Krishnan tells us how the Now ESG Management product helps companies develop, manage and report on their Environmental, Social, and Governance program. This episode covers: What i…
Episode 64: Bringing your data together with CSDM [not-audio_url] [/not-audio_url]

Duration: 15:09
In this episode, Portfolio Manager Mary Vanatta talks about the Common Service Data Model (CSDM), which brings all your data together across the entire platform to help your ServiceNow apps work together better, and enab…