Being AI Native at ServiceNow

Being AI Native at ServiceNow

Author: ServiceNow Community Podcasts May 28, 2026 Duration: 24:08

What does it actually mean to be AI native? Not the buzzword — the real thing. Host Bobby Brill brings together seven ServiceNow experts across six conversations for a complete picture of what AI native thinking, building, and working looks like right now.

━━━━━━━━━━━━━━━━━━━━━━━━
WHAT WE COVER
━━━━━━━━━━━━━━━━━━━━━━━━

DI LE — AI Ethicist & Human-Centered AI Strategist, ServiceNow
The clearest definitions you'll find anywhere of responsible AI, ethical AI, and human-centered AI — and why all three are required if you're going to do this right. Plus: why AI native means AI as the operating system, not a feature.

DR. ALAINA BEAVER — Global Head of Accessibility Customer Engagement, ServiceNow
ServiceNow built the world's first AI model accessibility checker with the Global Accessibility Awareness Day Foundation — and open-sourced it on GitHub for free. Because responsible AI native behavior means holding AI itself accountable.

ANAND THARANATHAN — Research Leader, ServiceNow
A framework from cognitive science every AI builder needs: use, disuse, misuse, and abuse. The four modes of AI interaction — and why proper use is the only one that delivers.

TARA BOGAVELLI & KATRINA STANKIEWICZ — Voice AI Research Team, ServiceNow
How ServiceNow built a rigorous open-source evaluation framework for voice agents from scratch — and what cascade failures, transcription errors, and prosody failures actually sound like in practice.

IAN THURLOW & ANDREW YAN — Software Engineering Manager & Software Engineer, ServiceNow
The daily ground-floor reality of being AI native: AI as accelerator, AI as the new Stack Overflow, the calculator analogy, and why fundamentals matter more than ever.

━━━━━━━━━━━━━━━━━━━━━━
LEARN MORE
━━━━━━━━━━━━━━━━━━━━━━━━

ServiceNow Responsible AI: https://www.servicenow.com/responsible-ai
AI Model Accessibility Checker: https://www.servicenow.com/accessibility-statement.html
ServiceNow AI: https://www.servicenow.com/artificial-intelligence

━━━━━━━━━━━━━━━━━━━━━━━━
ABOUT THIS PODCAST
━━━━━━━━━━━━━━━━━━━━━━━━

Hosted by Bobby Brill. A ServiceNow podcast exploring the people, technology, and ideas shaping the future of work.

#AINative #ServiceNow #ResponsibleAI #HumanCenteredAI #AIEthics #EnterpriseAI #FutureOfWork #NowAssist #ArtificialIntelligence #Podcast

See omnystudio.com/listener for privacy information.


Dive into the dynamic world of ServiceNow through the voices of those who know it best. ServiceNow Podcasts, curated by the ServiceNow Community Podcasts, isn't a single show but a rich library of conversations. Each series within this collection is hosted by different practitioners and experts, bringing you grounded discussions from a wide array of focus areas. Whether you're looking for the latest platform updates, deep dives into implementation strategies, or insights on IT service management and beyond, this podcast has a channel for you. You'll hear authentic talk about real-world applications, emerging trends, and the practical knowledge that professionals are using right now. It’s like having a direct line to the community’s collective experience. Tuning in means accessing a broad variety of topics designed to inform and educate, all framed within the context of what's happening at ServiceNow and in the ecosystems around it. For anyone working with or interested in the platform, this ongoing series of dialogues is an essential resource for staying current and connected. Find your niche, learn something new, and get the perspective only insiders can provide through these regular episodes.
Author: Language: en-us Episodes: 100

ServiceNow Podcasts
Podcast Episodes
It's Friday, Juan and Tim rant with Data Day Texas takeaways [not-audio_url] [/not-audio_url]

Duration: 34:05
Juan and Tim got together for a beer to rant about what's on their mind, the latest in the data world and share Data Day Texas takeawaysSee omnystudio.com/listener for privacy information.
All things Data Lineage with Dr. Irina Steenbeek [not-audio_url] [/not-audio_url]

Duration: 58:14
Dr. Irina Steenbeek is a data practitioner, and author of multiple books including Data Lineage from a Business Perspective. In this episode, Juan and Tim discuss with Irina the practical realities of implementing data l…
TAKEAWAY - All things Data Lineage with Dr. Irina Steenbeek [not-audio_url] [/not-audio_url]

Duration: 3:34
This is the takeaway episode with Dr. Irina Steenbeek, a data practitioner, and author of multiple books including Data Lineage from a Business Perspective. In this episode, Juan and Tim discuss with Irina the practical…
Ontologies Aren’t New with Oscar Corcho [not-audio_url] [/not-audio_url]

Duration: 43:12
Ontologies are suddenly everywhere but they didn’t come out of nowhere. In this episode, Juan and Tim chat with Professor Oscar Corcho, who has been doing ontology engineering since the early 2000s (check out his book On…
TAKEAWAY - Ontologies Aren’t New with Oscar Corcho [not-audio_url] [/not-audio_url]

Duration: 3:37
This is the takeaway episode of our conversation with Professor Oscar Corcho, who has been doing ontology engineering since the early 2000s where we demystify what ontologies actually are, where they came from, and why t…
2026 Trends in the data world with Tony Baer and Matt Housley [not-audio_url] [/not-audio_url]

Duration: 49:46
Tim and Juan chat with Tony Baer and Matt Housley, hosts of the “It’s About Data” podcast about what are the trends they are seeing with the start of 2026. We talked about AI magical thinking, Agentic architectures, Grap…