Why Translation Isn't the Same as Understanding | Multilingual Content at ServiceNow

Why Translation Isn't the Same as Understanding | Multilingual Content at ServiceNow

Author: ServiceNow Community Podcasts August 20, 2026 Duration: 22:27

Why multilingual content is a business risk, a compliance question, and an AI-readiness problem - not just a translation checkbox - with ServiceNow's Lyena Solomon.

#ServiceNow #Localization #Globalization #AI

Chapters

00:00  Cold open: "half ten" and the meaning problem
00:29  Welcome + episode topic
00:53  Meet Lyena Solomon
01:12  Why this isn't just translation
03:49  The word "order" - context matters
05:05  What is language governance?
06:04  Translating "pizza"
07:03  The regulatory reality (Quebec, EU AI Act)
09:30  Self-localization: Maori and Inuktitut
13:23  The real business risk of inconsistency
15:43  AI readiness and language risk
16:28  A support ticket in three languages
20:32  It's about trust, not just translation
21:11  Closing thought: the joy of understanding
22:17  Wrap-up + subscribe

For more about ServiceNow - https://www.youtube.com/@ServiceNowDocs
To watch these episodes on YouTube - https://www.youtube.com/watch?v=yxoHmZj5gOk&list=PLCOmiTb5WX3qvGq7Cp3o2KkCiplJyqQOK

 

See omnystudio.com/listener for privacy information.


Dive into the dynamic world of ServiceNow through the voices of those who know it best. ServiceNow Podcasts, curated by the ServiceNow Community Podcasts, isn't a single show but a rich library of conversations. Each series within this collection is hosted by different practitioners and experts, bringing you grounded discussions from a wide array of focus areas. Whether you're looking for the latest platform updates, deep dives into implementation strategies, or insights on IT service management and beyond, this podcast has a channel for you. You'll hear authentic talk about real-world applications, emerging trends, and the practical knowledge that professionals are using right now. It’s like having a direct line to the community’s collective experience. Tuning in means accessing a broad variety of topics designed to inform and educate, all framed within the context of what's happening at ServiceNow and in the ecosystems around it. For anyone working with or interested in the platform, this ongoing series of dialogues is an essential resource for staying current and connected. Find your niche, learn something new, and get the perspective only insiders can provide through these regular episodes.
Author: Language: en-us Episodes: 50

ServiceNow Podcasts
Podcast Episodes
TAKEAWAY - The Data Hygienist with Thais Cooke [not-audio_url] [/not-audio_url]

Duration: 4:30
This is the takeaway episode where Thais Cooke joins Juan and Tim to talk about why subject matter expertise is the ultimate force multiplier. Oh, and what does dentistry have to do with data analytics? More than you'd t…
Pre Gartner Data & Analytics Rants with Juan and Tim [not-audio_url] [/not-audio_url]

Duration: 15:18
Juan and Tim rant about whats on their mind going into Gartner Data and Analytics conference: "Context" is going to be the word of the week, The Execution Gap, Decision intelligence might be the bridge and the thing nobo…
The Human in the Loop | Ethical AI with Di Le [not-audio_url] [/not-audio_url]

Duration: 29:03
The Human in the Loop | Ethical AI with Di Le ServicveNow Insights Podcast - hosted By Bobby Brill What does it actually mean to build AI responsibly? Not the buzzword version. The real version. In our latest episode, I…
Your data should speak your language with Säde Haveri [not-audio_url] [/not-audio_url]

Duration: 56:09
Most data and AI initiatives don't fail on technology — they fail on meaning. In this episode, Juan and Tim chat with Säde Haveri, who makes the case that metadata is the bridge between systems and people: the language a…
TAKEAWAY - Your data should speak your language with Säde Haveri [not-audio_url] [/not-audio_url]

Duration: 5:33
This is the takeaway episode with Säde Haveri where she makes the case that metadata is the bridge between systems and people. Most data and AI initiatives don't fail on technology — they fail due to the lack of meaning.…