From Code Red to Green: Incident Management with Nora Jones of Jeli and Dan McCall from PagerDuty

From Code Red to Green: Incident Management with Nora Jones of Jeli and Dan McCall from PagerDuty

Author: Software Huddle November 21, 2023 Duration: 55:35
 Today's episode is all about Incident Management. We have two amazing guests, Nora Jones, founder and CEO of Jeli, and Dan McCall, the VP and GM of Incident Management at PagerDuty. There's of course a technical aspect to managing incidents that PagerDuty excels at, very well known for, and there's also a human side, like how do you learn from an incident so it doesn't happen again in the future, and this is where Jeli steps in. In the episode, Nora and Dan talk through the evolution of incident management, the hard problems in the space, and a future that leverages AI with a human in the loop component to scalably and proactively manage incidents and reduce outages. We also touch on the recent announcement that Jeli was acquired by PagerDuty.

Every week on Software Huddle, Alex DeBrie and Sean Falconer sit down with a different expert from across the tech landscape. The conversations are less about quick tips and more about substantive discussions, digging into the real challenges and decisions behind building software, launching products, and navigating the industry's constant shifts. You'll hear from practitioners who have been in the trenches, offering perspectives that blend deep technical knowledge with hard-won business and entrepreneurial experience. Alex brings his specialized expertise as the author of The DynamoDB Book and an AWS Data Hero, while Sean contributes a unique viewpoint shaped by over two decades as an engineer, founder, and marketing executive, recognized as a Snowflake Data Superhero. Together, they create a space where complex topics in software development and technology trends become accessible and genuinely engaging. This podcast is for anyone who wants to move beyond surface-level news and understand the "why" behind the tools and strategies shaping our digital world. Tune in for a thoughtful huddle that feels more like a candid conversation between colleagues than a formal interview.
Author: Language: en-us Episodes: 79

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