Geoff Gross, Founder & CEO of Medical Guardian

Geoff Gross, Founder & CEO of Medical Guardian

Author: Dr. Laura Sicola January 10, 2023 Duration: 34:19

This week Geoff Gross discusses how important it is to overcome most clients expectations of receiving poor service or no service at all.  Geoff shares with Laura how he overcomes this “expectation” with writing handwritten notes and making personal calls such as when he had to call a Supreme Court justice and acknowledge his company’s error.

 

Here are a few things that you will learn in this episode:

  • How to continue to stay close to clients even when there are 300,000 of them.
  • Making sure that you take the time to express your gratitude for an employee and not just assuming that the team expects to just take your word for it.
  • Understanding the power of the written word.
  • Creating a new hire process that makes them feel welcome from the first day.

 

During the 24-Hour Influence Challenge, Geoff challenges leaders that create a system for upward feedback so that employees can anonymously share feedback.

 

About Geoff Gross:

Geoff Gross, CEO of Medical Guardian, founded the company in 2005.  Today Medical Guardian is a leading provider of personal emergency response and connected care solutions protecting 300,000 people.

You can connect with Geoff in the following ways:

LinkedIn: https://www.linkedin.com/in/geoff-gross-2055464/

LinkedIn Business Page: https://www.linkedin.com/company/medical-guardian/

Facebook Business Page: https://www.facebook.com/MedicalGuardian/

Twitter Page: https://twitter.com/geoff_gross

Twitter Business Page: https://twitter.com/MedicalGuardian

Instagram Business Page: https://www.instagram.com/medicalguardian/

Website: https://www.medicalguardian.com/

 

You can connect with Laura in the following ways:

LinkedIn: https://www.linkedin.com/in/drlaurasicola

LinkedIn Business Page: https://www.linkedin.com/company/vocal-impact-productions/

YouTube: https://www.youtube.com/c/VocalImpactProductions

Facebook: Vocal Impact Productions

Twitter: @LauraSicola

Instagram: @VocalImpactProductions

Website: https://speakingtoinfluence.com/podcast/

 


Speaking to Influence features conversations about the tangible mechanics of leadership communication, moving beyond theory into practical application. Host Dr. Laura Sicola, an expert in linguistic influence, guides discussions that dissect how language, tone, and presence directly impact credibility and outcomes. Each episode brings a perspective from seasoned executives and industry figures who share their real-world experiences-not just their successes, but the nuanced moments where a single conversation changed a trajectory. The focus here is on the actionable: how to structure a message for a skeptical board, modulate your voice to convey authority without arrogance, and read a room to pivot your approach in real time. This isn't about generic public speaking tips; it's a deep exploration of the strategic choices behind influential speech. Listeners gain access to a toolkit for building confidence, commanding attention, and achieving specific professional results through more intentional communication. The podcast operates at the intersection of business strategy, personal development, and the often-overlooked technical art of persuasion, making it relevant for anyone whose role requires them to lead, sell, or inspire through spoken word. Dr. Sicola's background provides a unique lens, ensuring every conversation yields insights you can use immediately to refine your own impact.
Author: Language: en-us Episodes: 100

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