The Creation of a Happy and Successful Service Advisor with Ashley Wright

The Creation of a Happy and Successful Service Advisor with Ashley Wright

Author: SLCAutoPodcast October 15, 2022 Duration: 36:35

 Is it Service Advisor or Service Writer? Either way, it's one of the most critical roles in the shop because if the sales aren't there, the techs don't have hours to turn, and the owner sees no profit. In addition to sales, the Service Advisors or Writers ;) Must be great at multitasking, customer service, logistics, and sometimes even counseling! Great advisors can do these things, create incredible customer experiences all while keeping a smile on their faces, and even have some fun while doing it. I believe those successful in this role aren't just born that way. They bring their natural skills and are fostered by great training and the guidance of a great owner. Today, one of the most successful writers I've met is our guest. Her name is Ashley Wright. I won't mention her shop because some of you may get the idea of trying to hire her. Sorry, she is very happily employed. If you're an owner, you'll learn some inside tips to help your advisors, and if you're an advisor listening, you'll learn some powerful tips and tricks to become a happy and successful advisor too. 


Behind every thriving auto shop, dealership, or industry supplier, there's a story of how it got there. Success Leaves Clues: An Automotive Industry Podcast digs into those stories, moving past the myth of the solitary genius to explore how real growth happens through shared knowledge. Each conversation pulls back the curtain on the day-to-day realities and pivotal decisions that shape careers and businesses. You’ll hear from shop owners navigating expansion, technicians mastering their craft, service advisors building client trust, and the investors and vendors whose support keeps the entire ecosystem running. The dialogue gets into the specifics-the operational tweaks, the leadership challenges, the customer service philosophies-that actually move the needle. This isn't about abstract theory; it's a practical look at the automotive trade, built on the premise that the most valuable insights often come from someone who has already walked the path you're on. Tune in for honest, detailed conversations that feel more like a mentorship session than a broadcast, all focused on the tangible clues that lead to lasting results in this demanding field.
Author: Language: English Episodes: 100

Success Leaves Clues: An Automotive Industry Podcast
Podcast Episodes
Million-Month Garage Story with Luke Walker [not-audio_url] [/not-audio_url]

Duration: 53:56
In this episode, we interview Luke Walker, who runs one of the largest—if not the largest—independent auto repair shops in the United States. This single location brought in over $1,000,000 in just one month. Luke’s stor…
Do discounts cheapen shops?! Let's talk marketing with Aaron and Jay [not-audio_url] [/not-audio_url]

Duration: 42:31
Aaron and Jay dive into the topic of Marketing and how discounts are viewed both negatively and positively. Aaron shares his strategies about marketing and discounts. He digs into how strategy turns into data and data dr…
From Garage to Growth: Eric Walker's Message to All Techs [not-audio_url] [/not-audio_url]

Duration: 59:01
Eric Walker of Walker Automotive holds multiple degrees, certifications, and an impressive career history. He’s also a trainer for Automotive Training Group and TechFix. A true technical powerhouse, in this episode we un…
Not Letting Your Past Define You with Samantha Wright [not-audio_url] [/not-audio_url]

Duration: 1:13:04
In this episode, Samantha Wright shares how she became co-owner of Wright Auto Group, a multi-shop business founded on three key pillars: Aim for Happy Customers, Aim for Happy Workers, and Aim for Sustainable Business P…
The Power of One More: Life-Changing Insights with Ed Mylett [not-audio_url] [/not-audio_url]

Duration: 42:16
In this episode we have the honor to speak with Ed Mylett right after his keynote presentation at Shop Hackers Conference 2025. Ed is a globally recognized entrepreneur, performance coach, and speaker. He got his start i…
The Big Balance. How to be time rich with Jesse Itzler [not-audio_url] [/not-audio_url]

Duration: 33:56
Jesse is an out-of-the-box kind of guy. I'm most cases he didn't even start with a box! In this episode, Jesse, who is an acclaimed author, co-founder of the world's largest private jet company, and award-winning musicia…
You want to be the BEST? Tommy Mello tells us how! [not-audio_url] [/not-audio_url]

Duration: 1:13:39
Tommy is BACK! Our first time with Tommy was after he was a keynote at the Shop Hackers Conference in 2024. This time Tommy joins us for an hour packed episode sharing how he grew his garage door service company into a m…
The Full Story. Edward Caswell's Transformed Life! [not-audio_url] [/not-audio_url]

Duration: 59:09
In this powerful episode, Edward Caswell, owner of Full Throttle Automotive and Fast Lane Auto Repair shares more than the details behind his successful business. Edward shares the full story of his life of brokenness tu…