The Creation of a Happy and Successful Service Advisor with Ashley Wright

The Creation of a Happy and Successful Service Advisor with Ashley Wright

Author: SLCAutoPodcast October 15, 2022 Duration: 36:35

 Is it Service Advisor or Service Writer? Either way, it's one of the most critical roles in the shop because if the sales aren't there, the techs don't have hours to turn, and the owner sees no profit. In addition to sales, the Service Advisors or Writers ;) Must be great at multitasking, customer service, logistics, and sometimes even counseling! Great advisors can do these things, create incredible customer experiences all while keeping a smile on their faces, and even have some fun while doing it. I believe those successful in this role aren't just born that way. They bring their natural skills and are fostered by great training and the guidance of a great owner. Today, one of the most successful writers I've met is our guest. Her name is Ashley Wright. I won't mention her shop because some of you may get the idea of trying to hire her. Sorry, she is very happily employed. If you're an owner, you'll learn some inside tips to help your advisors, and if you're an advisor listening, you'll learn some powerful tips and tricks to become a happy and successful advisor too. 


Behind every thriving auto shop, dealership, or industry supplier, there's a story of how it got there. Success Leaves Clues: An Automotive Industry Podcast digs into those stories, moving past the myth of the solitary genius to explore how real growth happens through shared knowledge. Each conversation pulls back the curtain on the day-to-day realities and pivotal decisions that shape careers and businesses. You’ll hear from shop owners navigating expansion, technicians mastering their craft, service advisors building client trust, and the investors and vendors whose support keeps the entire ecosystem running. The dialogue gets into the specifics-the operational tweaks, the leadership challenges, the customer service philosophies-that actually move the needle. This isn't about abstract theory; it's a practical look at the automotive trade, built on the premise that the most valuable insights often come from someone who has already walked the path you're on. Tune in for honest, detailed conversations that feel more like a mentorship session than a broadcast, all focused on the tangible clues that lead to lasting results in this demanding field.
Author: Language: English Episodes: 100

Success Leaves Clues: An Automotive Industry Podcast
Podcast Episodes
Jack Getz's Automotive Business Multi-Million Transformation [not-audio_url] [/not-audio_url]

Duration: 51:40
In this podcast episode, Jack shares his remarkable story going from a nomadic upbringing to building a successful automotive business. Initially dabbling in real estate appraisal, Jack found his true calling in the auto…
Are you Resulting?: Tough Days and Tough Decisions with Aaron and Jay [not-audio_url] [/not-audio_url]

Duration: 44:53
In this episode, Aaron and Jay get vulnerable and cover everything from including a malaria diagnosis after a trip to Africa, to the pressures of balancing tough work decisions. They delve into topics such as the importa…
Leadership, Legacy, and the Unyielding Spirit with Mike Brewster [not-audio_url] [/not-audio_url]

Duration: 1:11:33
In this episode, Aaron and Jay sit down with Mike Brewster, a distinguished second-generation shop owner from Burnt Hills, New York. Mike shares insights from his extensive experience of over 50 years in the auto repair…