The Agile Brand with Greg Kihlström® | What CMOs Need to Know About Marketing Technology, AI & CX

The Agile Brand with Greg Kihlström® | What CMOs Need to Know About Marketing Technology, AI & CX

Author: The Agile Brand Language: English Episodes: 50
Each conversation on The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX moves beyond surface-level trends to explore the practical realities of modern marketing. Host Greg Kihlström guides discussions with executives and thought leaders from prominent brands and technology platforms, focusing on the tangible strategies that drive growth. You’ll hear detailed explorations of topics like the real-world adoption of AI, the construction of effective first-party data strategies, and the evolving landscape of customer experience. This podcast is built for leaders who need to translate complex technological shifts into sustainable business value and deeper customer relationships. Rather than offering quick fixes, these episodes provide a deeper understanding of how to integrate marketing technology, artificial intelligence, and customer-centric thinking into a cohesive strategy. The dialogue consistently centers on building customer lifetime value, ensuring that every technological investment contributes to long-term brand strength. If you're looking for a clear, expert-level analysis of what actually works in today's market, this series delivers substantive insights directly from the professionals shaping the industry.
Episodes
Front's Kevin Yang on maximizing both speed and coordination [not-audio_url] [/not-audio_url]

Duration: 23:38
What if the AI tools you bought to make your team faster are quietly making that team harder to coordinate?Agility depends less on how quickly you adopt new technology and more on how well you understand the work that te…
NiCE CTO Kevin Lee on moving from AI pilot to production [not-audio_url] [/not-audio_url]

Duration: 24:40
What if the real risk in your AI adoption plan isn't that the pilot fails — it's that it succeeds, and you still can't get it into production?Agility isn't how fast you can launch a pilot. It's whether the organization c…
Adobe CMO Enterprise Rachel Thornton on agents as customers [not-audio_url] [/not-audio_url]

Duration: 21:59
What happens when the thing evaluating your brand isn't a person — but an agent shopping on their behalf, one that doesn't respond to a great story and doesn't care how your homepage makes anyone feel?Agility has usually…
Taelor CEO Anya Cheng on AI, fashion, and sustainability [not-audio_url] [/not-audio_url]

Duration: 24:53
In an era where personalization is king, can a brand truly be sustainable, or are we just using new technology to fuel the same old consumption patterns?Agility requires a willingness to challenge established business mo…
Cyara CEO Sushil Kumar on finding the right balance of AI in your CX [not-audio_url] [/not-audio_url]

Duration: 27:28
What if your biggest CX innovation is also your biggest source of customer churn?Agility requires a clear-eyed view of both the promise and the peril of new technologies. It’s the ability to embrace innovation like AI no…