The Future of Customer Experience in AI Sales

The Future of Customer Experience in AI Sales

Author: Chad Burmeister January 24, 2026 Duration: 29:03
Summary In this episode of the AI for Sales podcast, host Chad Burmeister interviews Kris Billmaier, EVP and GM of Salesforce Agentforce Sales. They discuss the rapid advancements in AI technology, particularly in the context of sales and customer experience. Kris shares insights on how AI is transforming sales processes, enhancing customer interactions, and the importance of balancing automation with human touch. They also address common misconceptions about AI, ethical considerations in its deployment, and the skills needed for success in an AI-powered sales environment. Takeaways AI is transforming customer experience by improving lead follow-up. Agentic AI can significantly enhance sales processes and efficiency. Salesforce's engagement agent automates lead outreach and booking meetings. Balancing automation with human interaction is crucial for sales success. AI misconceptions include fears of job loss and the belief that AI can operate independently. Ethical considerations in AI deployment are essential for trust and transparency. Great AI relies on high-quality data and context. Sales professionals should focus on data capture and insights for better performance. Feedback from users is vital for improving AI tools and features. AI can help sales teams never wake up to an empty lead list. Chapters 00:00 Introduction to AI for Sales and Guest Background 02:18 AI Transformation and Customer Experience 05:19 Agentic AI: Enhancing Sales Processes 09:44 Balancing Automation and Human Touch in Sales 12:01 AI Misconceptions and Ethical Considerations 21:43 Skills for Success in an AI-Powered Sales World

Chad Burmeister has spent his career at the forefront of sales transformation, and in The AI for Sales Podcast, he brings that experience into direct conversation with the tools reshaping the profession. This isn't about speculative futurism; it's a grounded exploration of how artificial intelligence is actively being applied to real sales challenges. Each episode delves into practical strategies, dissecting how the synergy between human intuition and machine intelligence can streamline processes, unlock insights, and ultimately close more deals. You'll hear from practitioners and innovators who are using AI to enhance everything from lead generation and conversation intelligence to pipeline management and coaching. The guiding principle here is efficiency, captured well by Dr. Joel Le Bon's observation that in sales, time kills deals, but in this arena, AI kills time. Brought to you by partners like BDR.ai, Nooks.ai, and ZoomInfo, the discussions are rooted in actionable intelligence. If you're in sales, leadership, or entrepreneurship and feel the pressure to do more with less, this podcast offers a clear-eyed look at the technologies that are becoming essential companions. Chad facilitates conversations that cut through the hype, focusing on tangible results and the creative application of these powerful tools in a modern commercial landscape.
Author: Language: en-us Episodes: 50

The AI for Sales Podcast
Podcast Episodes
How AI is Transforming the Customer Experience [not-audio_url] [/not-audio_url]

Duration: 41:22
In this episode, Chad Burmeister interviews Lukas Hertig, founder of promptpartner.ai, about how AI is transforming sales and customer experience. They discuss practical AI applications, project success factors, and gove…
Hyper-Personalization in Marketing: The Future of AI [not-audio_url] [/not-audio_url]

Duration: 32:14
In this episode, Alan Zhao from warmly.ai discusses how AI is transforming customer experience and marketing automation. Discover how hyper-personalization, data integration, and responsible AI practices are shaping the…
The Future of Podcasting: AI, SEO, and Personalization [not-audio_url] [/not-audio_url]

Duration: 39:34
In this episode, Chad Burmeister interviews John Taylor, CEO of Act Three Agency, about the transformative impact of AI on podcasting, customer experience, and marketing. They explore how AI enhances discoverability, per…
The Future of AI in Sales and Business [not-audio_url] [/not-audio_url]

Duration: 39:53
In this insightful interview, Geoff McQueen, founder and CEO of Worksites AI, shares his expertise on how AI is transforming sales, customer experience, and business operations. Discover the future of AI, misconceptions,…
Debunking AI Myths in Revenue Teams [not-audio_url] [/not-audio_url]

Duration: 28:13
In this insightful interview, Christina Brady, CEO of Luster, discusses how AI is transforming sales enablement and customer experience by focusing on human performance optimization rather than replacement. She shares re…
Revolutionizing Sales with AI and Relationship Networks [not-audio_url] [/not-audio_url]

Duration: 39:31
In this episode, Drew Sechrist, CEO of Connect the Dots, discusses how relationship-driven sales strategies are revolutionized by AI and relationship intelligence technology. Topics include leveraging existing relationsh…
How Data and AI Are Revolutionizing B2B Sales [not-audio_url] [/not-audio_url]

Duration: 31:43
In this episode, Francis Brero, VP of AI Strategy at HG Insights, shares insights on how AI is transforming sales, the importance of quality data, and practical strategies for leveraging AI effectively in sales processes…
AI and Human Collaboration: The Future of Sales and Content [not-audio_url] [/not-audio_url]

Duration: 44:35
In this episode, Chad Burmeister interviews Jonathan Grzybowski, CMO and co-founder of PENGIE, about the transformative impact of AI on sales, content creation, and customer experience. They explore how AI enhances effic…
Harness Engineering: The Future of AI Customization [not-audio_url] [/not-audio_url]

Duration: 28:45
In this episode, Rob from Neurometric AI discusses the evolution of AI, cost optimization through small models, harness engineering, and ethical considerations. Gain insights into practical AI applications, cost-saving s…
How Templafy is Revolutionizing Sales with AI [not-audio_url] [/not-audio_url]

Duration: 38:29
In this episode, Chad Burmeister interviews Jean-Marc Chanoine, Chief Sales Officer at Templafy, about AI transformation, its impact on sales and organizations, and responsible AI practices. They explore how AI is revolu…