The Future of Customer Experience in AI Sales

The Future of Customer Experience in AI Sales

Author: Chad Burmeister January 24, 2026 Duration: 29:03
Summary In this episode of the AI for Sales podcast, host Chad Burmeister interviews Kris Billmaier, EVP and GM of Salesforce Agentforce Sales. They discuss the rapid advancements in AI technology, particularly in the context of sales and customer experience. Kris shares insights on how AI is transforming sales processes, enhancing customer interactions, and the importance of balancing automation with human touch. They also address common misconceptions about AI, ethical considerations in its deployment, and the skills needed for success in an AI-powered sales environment. Takeaways AI is transforming customer experience by improving lead follow-up. Agentic AI can significantly enhance sales processes and efficiency. Salesforce's engagement agent automates lead outreach and booking meetings. Balancing automation with human interaction is crucial for sales success. AI misconceptions include fears of job loss and the belief that AI can operate independently. Ethical considerations in AI deployment are essential for trust and transparency. Great AI relies on high-quality data and context. Sales professionals should focus on data capture and insights for better performance. Feedback from users is vital for improving AI tools and features. AI can help sales teams never wake up to an empty lead list. Chapters 00:00 Introduction to AI for Sales and Guest Background 02:18 AI Transformation and Customer Experience 05:19 Agentic AI: Enhancing Sales Processes 09:44 Balancing Automation and Human Touch in Sales 12:01 AI Misconceptions and Ethical Considerations 21:43 Skills for Success in an AI-Powered Sales World

Chad Burmeister has spent his career at the forefront of sales transformation, and in The AI for Sales Podcast, he brings that experience into direct conversation with the tools reshaping the profession. This isn't about speculative futurism; it's a grounded exploration of how artificial intelligence is actively being applied to real sales challenges. Each episode delves into practical strategies, dissecting how the synergy between human intuition and machine intelligence can streamline processes, unlock insights, and ultimately close more deals. You'll hear from practitioners and innovators who are using AI to enhance everything from lead generation and conversation intelligence to pipeline management and coaching. The guiding principle here is efficiency, captured well by Dr. Joel Le Bon's observation that in sales, time kills deals, but in this arena, AI kills time. Brought to you by partners like BDR.ai, Nooks.ai, and ZoomInfo, the discussions are rooted in actionable intelligence. If you're in sales, leadership, or entrepreneurship and feel the pressure to do more with less, this podcast offers a clear-eyed look at the technologies that are becoming essential companions. Chad facilitates conversations that cut through the hype, focusing on tangible results and the creative application of these powerful tools in a modern commercial landscape.
Author: Language: en-us Episodes: 50

The AI for Sales Podcast
Podcast Episodes
Navigating the Wild West of AI Governance [not-audio_url] [/not-audio_url]

Duration: 36:05
Summary In this episode of the AI for Sales podcast, host Chad Burmeister speaks with John Rood, founder of Proceptual, about the critical importance of AI governance in organizations. They discuss the challenges posed b…
Revolutionizing Sales with AI [not-audio_url] [/not-audio_url]

Duration: 36:06
Summary In this episode of the AI for Sales podcast, host Chad Burmeister speaks with Drew Falkman, an expert in digital innovation and product management. They discuss the transformation of customer experience through A…
The Future of Customer Experience in Retail [not-audio_url] [/not-audio_url]

Duration: 33:21
In this episode of the AI for Sales podcast, host Chad Burmeister speaks with Sid Bonatou, founder and CEO of Aira, a personal shopping AI that learns user preferences to enhance the shopping experience. They discuss how…
Navigating the Ethics of AI [not-audio_url] [/not-audio_url]

Duration: 36:42
Summary In this podcast episode, Chad Burmeister interviews Ben Roome, co-founder of Ethical Resolve, discussing the ethical implications of AI in various sectors. They explore how AI transforms customer experiences, the…
AI Revolutionizing Sales Conversations [not-audio_url] [/not-audio_url]

Duration: 36:01
Summary In this conversation, David Inman discusses the critical importance of speed in lead conversion and how AI technology is revolutionizing sales processes. He emphasizes that reaching out to leads within five minut…
The Future of Digital Marketing with AI [not-audio_url] [/not-audio_url]

Duration: 27:19
Summary In this episode of the AI for Sales podcast, host Chad Burmeister speaks with Ken Tucker, a marketing solution architect and founder of Chainscape Web. They discuss the transformative impact of AI on digital mark…
Connecting Communities with Ville [not-audio_url] [/not-audio_url]

Duration: 29:06
Summary In this episode of the AI for Sales podcast, host Chad Burmeister speaks with Danny Meese, the founder of Ville, an app designed to enhance in-person connections through technology. They discuss the importance of…
Transforming Customer Experience with AI [not-audio_url] [/not-audio_url]

Duration: 27:47
Summary In this episode of the AI for Sales podcast, host Chad Burmeister and guest Diego Lopez discuss the transformative power of AI in customer experience and its potential for social impact. They explore the importan…
The Future of AI and Human Interaction [not-audio_url] [/not-audio_url]

Duration: 42:14
Summary In this episode of the AI for Sales podcast, host Chad Burmeister speaks with Piyanka Jain, CEO of Ask Enola, about the transformative impact of AI on customer experience and decision-making. They discuss the imp…