ServiceNow Series E189: Philip Taphouse, ServiceNow VP and CoE Head at NTT Data Business Solutions

ServiceNow Series E189: Philip Taphouse, ServiceNow VP and CoE Head at NTT Data Business Solutions

Author: Alldus International January 29, 2025 Duration: 26:26

Today's guest is Philip Taphouse, ServiceNow VP and Centre of Excellence Head at NTT Data Business Solutions. Founded in 1989, NTT DATA Business Solutions drive innovation. From advisory and implementation, to managed services and beyond, they continuously improve SAP solutions and technology to make them work for companies, and for their people. ​​​​​​​With operations in more than 30 countries, the company has enabled thousands of companies become more efficient and effective during the last three decades.

Philip exemplifies leadership and expertise in ServiceNow, driving the evolution of service operations and AIOps with unmatched proficiency. In his current role, which was assumed following Sapphire's strategic acquisition in 2023, Phil's vision and execution have set new benchmarks in the industry. With an illustrious career spanning over 17 years across diverse sectors, Phil's ability to deliver impactful results is unparalleled. He is a visionary, consistently staying ahead of industry curves and initiating change with his forward-thinking ideas.

In the episode, Philip talks about:

His 17 years in ServiceNow, specializing in ITOM and AI-driven operations,

Implementing AIOps, preventing system failures and achieving major success,

How his acquisition led to growth, cultural shift and sustainable practices,

Working with British Airways to stabilize digital transactions and user journey,

How AIOps uses AI to manage operations, improving efficiency and context,

Advice to specialize in IT, become an expert and make impact


Behind the buzzwords and headlines, artificial intelligence is already reshaping industries and daily routines in tangible ways. The Alldus Podcast-AI in Action cuts through the noise to focus on these real-world applications. Each conversation goes beyond theory, delving into the practical challenges and triumphs experienced by the people building and implementing these technologies. You’ll hear directly from technologists and data science practitioners who are on the front lines, discussing the specific impact of Data Science, Machine Learning, and AI on everything from healthcare and finance to how we interact with the world around us. This series, supported by Alldus International’s work in AI workforce solutions, is built on a simple idea: understanding comes from listening to those doing the work. The discussions are grounded in current projects and genuine expertise, offering a clear-eyed view of what’s possible now and what might be next. Tune in for a candid exploration of how intelligent systems are being put into action, moving from conceptual hype to functional reality. This podcast provides a essential perspective for anyone curious about the practical engine driving technological change today.
Author: Language: en-us Episodes: 100

The Alldus Podcast - AI in Action
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