ServiceNow Series E219: ServiceNow HRSD, AI & Enterprise Transformation with KLM's Wessel van Enk

ServiceNow Series E219: ServiceNow HRSD, AI & Enterprise Transformation with KLM's Wessel van Enk

Author: Alldus International July 27, 2026 Duration: 15:32

Today's guest is Wessel van Enk, two-time ServiceNow MVP and Tech Lead ServiceNow HR at KLM. Founded in 1919, KLM Royal Dutch Airlines is the national airline of the Netherlands and the world’s oldest airline. As part of the Air France–KLM Group and the SkyTeam alliance, KLM connects passengers to hundreds of destinations worldwide through its hub at Amsterdam Schiphol Airport, offering passenger, cargo and engineering services with a strong focus on customer experience and more sustainable aviation.

Wessel is a two-time ServiceNow MVP (2025 & 2026) and ServiceNow Rising Star (2024) with more than a decade of experience helping organisations transform manual processes into efficient, automated workflows. Combining strategic business insight with deep technical expertise, he delivers practical solutions that improve operations and employee experiences. Wessel excels in global environments, bringing cross-cultural collaboration, calm leadership and a pragmatic approach to complex ServiceNow implementations.

In the episode, Wessel talks about:

0:00 His journey from service desk agent to Employee Workflows specialist

2:38 Joining KLM to help lead its Employee Workflows transformation

4:12 Earning two MVP awards through community leadership and content creation

7: 04 Giving back to the ServiceNow community through knowledge sharing

8:27 How Hands-on learning and scripting skills accelerated career growth

9:45 Navigating complex global HR transformations across countries and cultures

11:44 How AI accelerates ServiceNow adoption and empowers teams

13:56 Excited about AI making ServiceNow more human-centered and efficient


Behind the buzzwords and headlines, artificial intelligence is already reshaping industries and daily routines in tangible ways. The Alldus Podcast-AI in Action cuts through the noise to focus on these real-world applications. Each conversation goes beyond theory, delving into the practical challenges and triumphs experienced by the people building and implementing these technologies. You’ll hear directly from technologists and data science practitioners who are on the front lines, discussing the specific impact of Data Science, Machine Learning, and AI on everything from healthcare and finance to how we interact with the world around us. This series, supported by Alldus International’s work in AI workforce solutions, is built on a simple idea: understanding comes from listening to those doing the work. The discussions are grounded in current projects and genuine expertise, offering a clear-eyed view of what’s possible now and what might be next. Tune in for a candid exploration of how intelligent systems are being put into action, moving from conceptual hype to functional reality. This podcast provides a essential perspective for anyone curious about the practical engine driving technological change today.
Author: Language: en-us Episodes: 50

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