2562: The Back Office Automation Every Practice Owner Should Understand

2562: The Back Office Automation Every Practice Owner Should Understand

Author: Dental Consulting July 28, 2026 Duration: 48:21

On today's episode, Dr. Mark Costes sits down with Seth Hamson, Head of Customer Experience at Lassie, to explore how AI is changing the way dental practices manage revenue cycle operations. Seth shares how his background in financial technology led him into dentistry, where outdated insurance systems, paper EOBs, manual posting, and overwhelmed billing teams continue to create major bottlenecks for practice owners.
 
He explains how Lassie is using AI agents to automate payment posting, retrieve EOBs, support free direct deposit setup, reconcile payments, and help practices reduce the time and stress tied to insurance AR. Mark and Seth also discuss the future of claim filing, eligibility verification, patient billing, in-house versus outsourced billing, and why practice owners should be thinking intentionally about how AI will shape operations, scalability, and patient experience in the years ahead.

Be sure to check out the full episode from the Dentalpreneur Podcast!

EPISODE RESOURCES


Running a dental practice is about so much more than clinical skills; it's a complex business that demands leadership, strategy, and personal resilience. The Dentalpreneur Podcast w/ Dr. Mark Costes directly addresses that reality, moving past generic advice to offer concrete conversations for growth. Each episode features in-depth discussions with leading voices from dentistry and beyond, focusing on the actionable lessons that have shaped their success. You'll hear candid explorations of practice profitability, team management, systems efficiency, and the personal development required to lead effectively. The dialogue acknowledges the unique pressures and isolation that can come with the profession, providing a sense of community and practical solutions. This isn't just about working harder, but about working smarter to build a practice that supports a more balanced and fulfilling life. By translating high-level business and entrepreneurial concepts into the specific context of a dental office, the podcast serves as a ongoing resource for dentists who see themselves as innovators and business owners. Tune in for honest stories, strategic insights, and the mindset shifts needed to thrive both in the operator and in the marketplace.
Author: Language: English Episodes: 50

The Dentalpreneur Podcast w/ Dr. Mark Costes
Podcast Episodes
2570: Better Patient Care Starts With Better Questions [not-audio_url] [/not-audio_url]

Duration: 27:09
On today's episode, Dr. Mark Costes sits down with Michelle Strange, MSDH, RDH, live from Thrive Live 2026 in Las Vegas. Michelle shares her unconventional path from dental assistant to hygienist, educator, entrepreneur,…
2569: What High-Level Dental Operators Do Differently Pt. 2 [not-audio_url] [/not-audio_url]

Duration: 1:02:16
On today's episode, Part 2 of the same keynote, Dr. Mark Costes continues his tactical playbook for building a more effective, systemized dental practice. He breaks down the five core steps of leadership, explains how to…
2568: What High-Level Dental Operators Do Differently Pt. 1 [not-audio_url] [/not-audio_url]

Duration: 1:04:25
On today's episode, Part 1 of a two-part keynote, Dr. Mark Costes shares a tactical playbook for leading and operating a high-performing dental practice. Drawing from his experience owning 16 practices—and from the mista…
2566: How Dentists Can Build Wealth With Intention [not-audio_url] [/not-audio_url]

Duration: 55:20
On today's episode, Dr. Mark Costes sits down with Matt Mulcock, CFP and Managing Partner at Dentist Advisors, for a practical conversation on financial planning throughout the full arc of a dentist's career. Matt breaks…
2565: The Real Talk Behind Surgical and Prosthetic Complications [not-audio_url] [/not-audio_url]

Duration: 55:35
On today's episode, Dr. Mark Costes is joined by Dr. Dan Briskie and Dr. Thomas Fow for a practical conversation on surgical, prosthetic, and patient management complications in implant dentistry. Together, they discuss…
2564: Building Better Dentists Through Better Education [not-audio_url] [/not-audio_url]

Duration: 24:57
On today's episode, Dr. Mark Costes sits down with Dr. Lou Graham live from Thrive Live 2026 in Las Vegas. Lou shares the story behind Catapult Education, the independent education-based company he founded 23 years ago,…
2563: The Blackbelt Standard [not-audio_url] [/not-audio_url]

Duration: 46:52
Dr. Mark Costes presents the 2026 Golden Rhino Award case studies, honoring two standout transformations: Dr. Blake Hamlin and Dr. Collin Myrick, both UT Houston grads who joined DSI feeling successful but stuck and isol…
2561: The Real Tradeoffs Behind De Novo Growth [not-audio_url] [/not-audio_url]

Duration: 39:41
On today's episode, Dr. Mark Costes answers a wide range of listener questions in this Ask Me Anything edition, covering everything from managing serious back issues as a dentist to weighing the pros and cons of a de nov…
2560: Courageous Conversations That Build Better Practices [not-audio_url] [/not-audio_url]

Duration: 28:14
On today's episode, Dr. Mark Costes sits down with Katherine Eitel Belt, dentistry's unscripted leadership communications coach, live from Thrive Live 2026 in Las Vegas. Katherine shares her journey from chairside dental…