2562: The Back Office Automation Every Practice Owner Should Understand

2562: The Back Office Automation Every Practice Owner Should Understand

Author: Dental Consulting July 28, 2026 Duration: 48:21

On today's episode, Dr. Mark Costes sits down with Seth Hamson, Head of Customer Experience at Lassie, to explore how AI is changing the way dental practices manage revenue cycle operations. Seth shares how his background in financial technology led him into dentistry, where outdated insurance systems, paper EOBs, manual posting, and overwhelmed billing teams continue to create major bottlenecks for practice owners.
 
He explains how Lassie is using AI agents to automate payment posting, retrieve EOBs, support free direct deposit setup, reconcile payments, and help practices reduce the time and stress tied to insurance AR. Mark and Seth also discuss the future of claim filing, eligibility verification, patient billing, in-house versus outsourced billing, and why practice owners should be thinking intentionally about how AI will shape operations, scalability, and patient experience in the years ahead.

Be sure to check out the full episode from the Dentalpreneur Podcast!

EPISODE RESOURCES


Running a dental practice is about so much more than clinical skills; it's a complex business that demands leadership, strategy, and personal resilience. The Dentalpreneur Podcast w/ Dr. Mark Costes directly addresses that reality, moving past generic advice to offer concrete conversations for growth. Each episode features in-depth discussions with leading voices from dentistry and beyond, focusing on the actionable lessons that have shaped their success. You'll hear candid explorations of practice profitability, team management, systems efficiency, and the personal development required to lead effectively. The dialogue acknowledges the unique pressures and isolation that can come with the profession, providing a sense of community and practical solutions. This isn't just about working harder, but about working smarter to build a practice that supports a more balanced and fulfilling life. By translating high-level business and entrepreneurial concepts into the specific context of a dental office, the podcast serves as a ongoing resource for dentists who see themselves as innovators and business owners. Tune in for honest stories, strategic insights, and the mindset shifts needed to thrive both in the operator and in the marketplace.
Author: Language: English Episodes: 50

The Dentalpreneur Podcast w/ Dr. Mark Costes
Podcast Episodes
2559: The Lease Mistakes That Can Sink Your Dental Practice [not-audio_url] [/not-audio_url]

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2558: How to Find Opportunity in an Uncertain Real Estate Market [not-audio_url] [/not-audio_url]

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2557: The Unfair Advantage - Fireside Chat With Gino Wickman [not-audio_url] [/not-audio_url]

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On today's episode, recorded live at the Dental Success Summit 2026, Dr. Mark Costes sits down with Gino Wickman, creator of the Entrepreneurial Operating System and author of Traction, Rocket Fuel, and Shine. Gino share…
2556: The Capacity Trap That Holds Practices Back [not-audio_url] [/not-audio_url]

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2554: Evolve - Thriving in Dentistry's New Reality [not-audio_url] [/not-audio_url]

Duration: 1:04:28
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2553: Inside a High Tech Dental Practice Built for Education [not-audio_url] [/not-audio_url]

Duration: 24:03
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2552: Paying Yourself & The Influence You Have Pt. 2 [not-audio_url] [/not-audio_url]

Duration: 31:59
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2551: Paying Yourself & The Influence You Have Pt. 1 [not-audio_url] [/not-audio_url]

Duration: 33:33
On today's episode, this Part 1 conversation features Jake Conway presenting during the April 2026 Mastermind and breaking down how practice owners can better understand the numbers that drive their income. Jake explains…