613 - Conflict Resolution Principles with Jeremy Pollack

613 - Conflict Resolution Principles with Jeremy Pollack

Author: Henry Lopez July 6, 2026 Duration: 51:03

How understanding the neuroscience behind conflict can help small business owners become more effective leaders, build healthier teams, and transform workplace conflict into collaboration.

Show Notes Page: https://www.thehowofbusiness.com/613-jeremy-pollack-conflict-resolution/

Conflict is inevitable in every small business. But according to conflict resolution expert Jeremy Pollack, conflict itself isn't the problem. It's how our nervous systems respond to perceived threats that determines whether conflict becomes destructive or productive.

In this episode, Henry Lopez talks with social-organizational psychologist, mediator, and author Jeremy Pollack about the neuroscience behind workplace conflict and why better communication alone isn't enough. Jeremy explains that before teams can solve problems effectively, leaders must first learn how to regulate their own nervous systems and create an environment where others feel psychologically safe.

Drawing from his book Wired for Peace: Using Seven Neuroscience-Based Principles to Resolve Conflicts, Jeremy shares practical strategies that every small business owner can apply immediately to improve leadership, strengthen culture, and reduce unnecessary workplace tension.

Whether you're managing a growing team, navigating difficult employee conversations, or simply wanting to become a more effective leader, this episode offers practical, science-backed tools you can begin using immediately in your small business.

Jeremy Pollack, Ph.D., is a social-organizational psychologist, workplace conflict resolution expert, and author of Wired for Peace, helping leaders build healthier, more collaborative teams through neuroscience-based conflict resolution. He is the founder of Pollack Peacebuilding Systems.

This episode is hosted by Henry Lopez. The How of Business podcast focuses on helping you start, run, grow and exit your small business. The How of Business is a top-rated podcast for small business owners and entrepreneurs. Find the best podcast, small business coaching, resources and trusted service partners for small business owners and entrepreneurs at our website https://TheHowOfBusiness.com


Henry Lopez hosts The How of Business-How to start, run, grow and exit a small business. It’s a practical resource for anyone who wants to move beyond just the idea of entrepreneurship and into the actual work of building something. Each week, the focus is on the tangible steps and decisions involved in a business’s entire lifecycle, from that initial launch through to managing daily operations, scaling up, and even planning a future exit. You’ll hear straightforward conversations that dig into specific topics, breaking down complex challenges into manageable advice. Often, Henry sits down with a small business owner who shares their real-world experiences-the successes and the setbacks-offering a genuine look at what it takes. This podcast is built on the understanding that running a business is a series of learned skills, and it aims to provide those lessons without fluff. Whether you're sketching your first plan on a napkin or steering an established company toward growth, the discussions here are meant to be directly applicable to your own journey. Tune in for a regular dose of clarity and concrete strategies from someone who understands the day-to-day realities you face.
Author: Language: English Episodes: 50

The How of Business - How to start, run, grow and exit a small business.
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