EP342 - The End of the Attention Economy, and What Retail Does Next with Mitch Joel

EP342 - The End of the Attention Economy, and What Retail Does Next with Mitch Joel

Author: Jason "Retailgeek" Goldberg, Publicis & Scot Wingo, ReFiBuy July 31, 2026 Duration: 49:28

Recorded live from NRF Nexus in Colorado Springs, Jason and Scot sit down with keynote speaker Mitch Joel. His core thesis is that the attention economy is over and we're entering the intimacy economy, where the winning brands make every customer feel like the experience was built just for them. From there the conversation covers why digital commerce broke serendipity and discovery, how curation becomes a competitive edge once AI can scale it, whether agentic shopping is actually what shoppers want, and how AI is being deployed at companies (often pointed at internal productivity instead of the customer). It closes on trust, and the uncomfortable cases where AI improves the experience but only if you don't disclose it.

http://jasonandscot.com

Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of ReFiBuy.AI and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

 


Every week, Jason "Retailgeek" Goldberg and Scot Wingo pull up a virtual chair to dissect what's really happening in online retail. With Jason's deep strategic perspective from Publicis and Scot's dual view as a founder and executive chairman, their conversations cut through the noise. This isn't just a recap of headlines. You'll hear two seasoned insiders debating the implications of a new Amazon feature, unpacking the latest earnings report from a major retailer, or predicting where a sudden trend might lead. The dialogue is grounded in decades of hands-on experience, offering a rare blend of high-level strategy and street-level execution know-how. Tuning into The Jason & Scot Show-E-Commerce And Retail News feels like eavesdropping on a candid briefing between two of the industry's most connected minds. They translate complex shifts in digital shopper marketing into actionable insights, whether you're running a brand, building a platform, or just fascinated by the mechanics of how we shop now. For anyone with a stake in the future of commerce, this podcast serves as an essential, unfiltered weekly debrief.
Author: Language: English Episodes: 50

The Jason & Scot Show - E-Commerce And Retail News
Podcast Episodes
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