88. Driving Your Construction Business with Customer Experience with Blake Godwin

88. Driving Your Construction Business with Customer Experience with Blake Godwin

Author: By FOUNDATION Software July 22, 2022 Duration: 41:17

Customer Experience (CX) is not new but has become one of the most important parts of any business's client development and retention strategy. And the numbers don't lie, 7% of your clients right now are actively looking for a new vendor, 2% in client retention is the same thing as reducing costs by 10% and it is four to five times more expensive to go and find a new client than it is to keep an existing one satisfied. But what is CX and how can you use it to your advantage?



Blake Godwin, president and partner at Client Savvy sat down with Mike Merrill during the annual Brayn Architectural Engineering Construction Summit 2022 to share how important CX is, what it means to be client centric and how to create your own CX strategy.


Running a team that isn't tied to a single office comes with a unique set of challenges and opportunities. The Mobile Workforce Podcast, brought to you by FOUNDATION Software, digs into those realities through candid conversations. Instead of abstract theory, you’ll hear directly from leaders and experts who have navigated the complexities of managing remote and dispersed teams. They’ve been in the trenches, figuring out how to maintain productivity, foster company culture, and drive profitability when everyone is geographically scattered. Each episode focuses on practical insights and lived experiences, offering a sense of camaraderie and concrete advice for business owners, managers, and operational leaders. The discussions naturally explore how to streamline processes, leverage technology effectively, and build resilient systems that support a mobile workforce. This isn't about fleeting trends; it's about sustainable strategies for operational excellence. Tune in for a genuine exchange of ideas that challenges conventional thinking and provides actionable takeaways for improving how your business functions day-to-day. Whether you're deep into managing remote teams or just beginning to build a more flexible operation, this podcast serves as a valuable resource for navigating the evolving landscape of modern work.
Author: Language: English Episodes: 100

The Mobile Workforce Podcast
Podcast Episodes
182. Navigating ASC-842: What Construction CPAs Need to Know [not-audio_url] [/not-audio_url]

Duration: 28:48
Listen in as Mike Merrill and CICPAC Executive Director Kathleen Baldwin discuss the implications of the new lease accounting standard, ASC-842, on contractors' financial statements and business operations. ASC-842 now r…
180. Mastering Risk Management in Construction [not-audio_url] [/not-audio_url]

Duration: 40:49
In this episode of the Mobile Workforce Podcast, host Mike Merrill speaks with Rob Remington, a construction lawyer with over 30 years of experience in the field. They discuss the evolving landscape of the construction i…
179. Mastering Effective Communication and Employee Engagement [not-audio_url] [/not-audio_url]

Duration: 44:25
Effective communication is at the heart of any successful construction organization, and in this special episode of The Mobile Workforce Podcast, Mike Merrill and the team from Vantix Electric, including President John H…
178 Revolutionizing Payment Systems for Your Construction Business [not-audio_url] [/not-audio_url]

Duration: 43:54
Join Host Mike Merril as he interviews CTO and Product Officer at Basys Chris Borchers and Executive Vice President of Partner Relations at Basys Kenny Thompson. They discuss the intricacies of payment processing systems…
177. Why Data is the Future of Construction Management [not-audio_url] [/not-audio_url]

Duration: 37:33
In this episode, join Host Mike Merrill as he talks with Pronovos President Bruce Orr about how leveraging precise project data, such as WIP reports and KPIs, can dramatically enhance profitability and operational effici…
174. The Benefit of Year-Round Compliance [not-audio_url] [/not-audio_url]

Duration: 45:30
Listen as host Mike Merrill speaks with YHB CPAs & Consultants Matt Smith, CPA, and Dorrie Franzello Kurtz, CPA. They discuss the importance of year-round accounting compliance in the construction industry. They highligh…
173 Why Your Construction Business Needs a Construction-Specific CPA [not-audio_url] [/not-audio_url]

Duration: 24:17
Listen as Host Mike Merrill and Foundation Software CPA Liaison John Corcoran discuss the critical role of CPAs in the construction industry. Corcoran gets into the nitty gritty of why it's so important to have a CPA who…