88. Driving Your Construction Business with Customer Experience with Blake Godwin

88. Driving Your Construction Business with Customer Experience with Blake Godwin

Author: By FOUNDATION Software July 22, 2022 Duration: 41:17

Customer Experience (CX) is not new but has become one of the most important parts of any business's client development and retention strategy. And the numbers don't lie, 7% of your clients right now are actively looking for a new vendor, 2% in client retention is the same thing as reducing costs by 10% and it is four to five times more expensive to go and find a new client than it is to keep an existing one satisfied. But what is CX and how can you use it to your advantage?



Blake Godwin, president and partner at Client Savvy sat down with Mike Merrill during the annual Brayn Architectural Engineering Construction Summit 2022 to share how important CX is, what it means to be client centric and how to create your own CX strategy.


Running a team that isn't tied to a single office comes with a unique set of challenges and opportunities. The Mobile Workforce Podcast, brought to you by FOUNDATION Software, digs into those realities through candid conversations. Instead of abstract theory, you’ll hear directly from leaders and experts who have navigated the complexities of managing remote and dispersed teams. They’ve been in the trenches, figuring out how to maintain productivity, foster company culture, and drive profitability when everyone is geographically scattered. Each episode focuses on practical insights and lived experiences, offering a sense of camaraderie and concrete advice for business owners, managers, and operational leaders. The discussions naturally explore how to streamline processes, leverage technology effectively, and build resilient systems that support a mobile workforce. This isn't about fleeting trends; it's about sustainable strategies for operational excellence. Tune in for a genuine exchange of ideas that challenges conventional thinking and provides actionable takeaways for improving how your business functions day-to-day. Whether you're deep into managing remote teams or just beginning to build a more flexible operation, this podcast serves as a valuable resource for navigating the evolving landscape of modern work.
Author: Language: English Episodes: 100

The Mobile Workforce Podcast
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