The Employee Turnover Model- Key factors that contribute to low job satisfaction, burnout, and turnover and how to create an environment your team wants to stay in!

The Employee Turnover Model- Key factors that contribute to low job satisfaction, burnout, and turnover and how to create an environment your team wants to stay in!

Author: Dr. Molly & Todd Rowland November 13, 2023 Duration: 1:05:44

In this episode Dr. Molly & Todd discuss the Employee Turnover Model (ETM). The ETM is a 2-part model that lists the 4 core negative themes found from Dr. Molly's doctoral dissertation on employee turnover in the pet grooming industry that contributed to low job satisfaction, low quality of working life (QWL), burnout, and turnover and the 4 core positive themes that promote a positive working environment, high job satisfaction and quality of working life, and promotes retention. Dr. Molly received her Doctorate in Management in Organizational Leadership with the successful completion and defense of her dissertation on Female Employee Turnover in the Private Pet Grooming Industry, a 2-year study that included in-depth interviews of experiences from groomers at all levels, employees, managers, and owners. Be sure to subscribe to get all of our episodes as they release!


Ever wonder what it really takes to run a successful pet store, launch a dog food brand, or manage a thriving veterinary practice? The Pawcast-The Business Side of the Pet Industries pulls back the curtain on the complex, passionate, and often surprising world of pet-related commerce. Hosted by the experienced duo of Dr. Molly and Todd Rowland, this isn't just a show about cute animals; it's a deep, practical dive into the operational, financial, and strategic challenges that define this multi-billion dollar sector. Each episode feels like a candid conversation with industry insiders, where you'll hear real stories about supply chain logistics, marketing to pet parents, staff management, and navigating the unique emotional landscape of a business built on companionship. The discussions are grounded in reality, offering actionable advice and hard-won insights rather than just theory. Whether you're a seasoned entrepreneur, a new groomer looking to expand, or simply fascinated by how this beloved industry functions, this podcast provides a unique lens. You'll come away with a newfound appreciation for the hustle behind the purrs and wagging tails, understanding the delicate balance between caring for pets and running a sustainable enterprise. Tune in for genuine talk about profit margins, customer loyalty, and the future of pet care, all through the knowledgeable perspective of your hosts.
Author: Language: English Episodes: 51

The Pawcast - The Business Side of the Pet Industries
Podcast Episodes
So you think you're ready to expand?! [not-audio_url] [/not-audio_url]

Duration: 31:00
In this episode Dr. Molly & Todd go over what to consider when you think you are ready to hire. Whether it's your first team member or you have an entire team, there's something here to consider for the groomer looking t…
So You Think You Want To Start A Grooming Business? [not-audio_url] [/not-audio_url]

Duration: 35:04
In this episode Dr. Molly & Todd highlight some of the reasons groomers decide to go out on their own, and what you should consider before making this decision. Starting and running a successful business is a big underta…
Pricing Adjustments: Why you need them and how to calculate them [not-audio_url] [/not-audio_url]

Duration: 25:54
In this episode Dr. Molly & Todd go over the basic structure of setting price increases, why you need them, and how to break the news to customers. Set your budgets and your boundaries around pricing, and do your adjustm…
Take a Minute to be Thankful [not-audio_url] [/not-audio_url]

Duration: 13:11
In this episode Dr. Molly & Todd talk about all the reasons to be thankful. We have an amazing team and network of people that we can count on and that help us be successful. Thank you to everyone who supports and believ…
Crossover Episode with Mary Oquendo of Women PetPreneurs [not-audio_url] [/not-audio_url]

Duration: 1:11:30
In this episode Dr. Molly talks with Mary Oquendo about grooming and business backgrounds, getting started in corporate, the importance of networking and education, positivity, setting boundaries and more. Be sure to sub…
Howl-O-Ween Horror Stories 2023 [not-audio_url] [/not-audio_url]

Duration: 26:39
In this episode, Dr. Molly & Todd talk with Ethan about a few common (and not-so-common) horror stories he's experienced in the grooming salon, both with a customer dog and his own. Next, Todd and Molly share the horrors…
The Power of Networking [not-audio_url] [/not-audio_url]

Duration: 31:48
In this episode Dr. Molly & Todd discuss the importance of networking locally and afar. It's not only important to network within the industry, but with those that can help support and promote our industry. Of course the…
U. S. Pet Pro Classic Signout [not-audio_url] [/not-audio_url]

Duration: 6:08
In this episode Dr. Molly and Todd do their official sign-out from U.S. Pet Pro Classic. Make sure to check out our 2-part Howl-o-Ween special with guest co-hosts to describe horror stories from the grooming table! Follo…
Hanvey Engineering & Design with Founder Curtis Hanvey [not-audio_url] [/not-audio_url]

Duration: 18:42
In this episode Dr. Molly & Todd talk with Hanvey Engineering & Design founder Curtis Hanvey. Curtis discusses the origin of Hanvey, the top things potential mobile groomers should consider before making a big initial in…