Don’t Mess With Breakfast: Inside The Big Biscuit — Chad Offerdahl

Don’t Mess With Breakfast: Inside The Big Biscuit — Chad Offerdahl

Author: Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions August 17, 2026 Duration: 31:12

The CEO of The Big Biscuit, Chad Offerdahl, shares the brand's journey, growth, and menu innovation. He discusses the concept's focus on Southern comfort food, the success of traditional breakfast items, and the balance between technology and hospitality. The brand's regional expansion and franchisee selection criteria are also highlighted.

Takeaways

  • Southern comfort food is experiencing a resurgence in the marketplace, with a shift towards traditional and reliable breakfast options.
  • The Big Biscuit emphasizes cultural fit and shared values when selecting franchisees, focusing on regional growth and operational simplicity.
  • Menu innovation is driven by guest demand, operational feasibility, and the brand's commitment to traditional breakfast offerings.

Chapters

  • 00:00 Introduction to The Big Biscuit
  • 01:30 The Story Behind The Big Biscuit
  • 04:31 The Resurgence of Traditional Breakfast
  • 06:26 Kansas City as a Hub for Restaurant Brands
  • 09:30 Service Model and Hospitality
  • 11:15 Balancing Technology and Hospitality
  • 14:18 Franchise Expansion and Selection Criteria
  • 21:29 Menu Innovation and Guest Experience

Ever feel like the tech in your restaurant is more of a headache than a help? You’re not alone. The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions cuts through the noise, offering real talk from people who’ve been in the trenches. Host Jeremy brings a lifetime of perspective-his family founded Custom Business Solutions, and he spent school vacations soldering components, giving him a unique, ground-up understanding of the systems that keep dining rooms and kitchens humming. This isn’t abstract theory; it’s practical knowledge forged from years of combined hands-on experience in implementation, marketing, and daily operations. Each episode feels like a conversation with a trusted advisor, breaking down complex topics into actionable advice you can use immediately. Whether it’s navigating a new point-of-sale rollout, understanding how to leverage data, or simply making your current tech stack work harder for you, this podcast provides clarity. Tune in for straightforward discussions that focus on one core goal: using technology to run your business more smoothly and profitably. It’s a resource built on genuine expertise, designed specifically for owners and operators who need reliable solutions, not just flashy trends.
Author: Language: English Episodes: 50

The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions
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