How AI Is Transforming Drive-Thru Performance — Eric Lam

How AI Is Transforming Drive-Thru Performance — Eric Lam

Author: Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions June 29, 2026 Duration: 35:18

Chapters

00:00 Introduction to Berry AI and Eric Lam

02:41 Understanding AI in QSR: The Role of Berry AI

04:20 The Importance of Speed of Service in Drive-Throughs

07:15 Traditional Methods vs. Computer Vision in QSR

13:40 Operational Decisions: When to Pull Cars Forward

16:37 Making Data Actionable for Restaurant Operations

20:59 Addressing Privacy Concerns with Computer Vision

21:35 Recent Success: Berry AI's Major Win

22:20 Future Directions for Berry AI and Computer Vision


Ever feel like the tech in your restaurant is more of a headache than a help? You’re not alone. The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions cuts through the noise, offering real talk from people who’ve been in the trenches. Host Jeremy brings a lifetime of perspective-his family founded Custom Business Solutions, and he spent school vacations soldering components, giving him a unique, ground-up understanding of the systems that keep dining rooms and kitchens humming. This isn’t abstract theory; it’s practical knowledge forged from years of combined hands-on experience in implementation, marketing, and daily operations. Each episode feels like a conversation with a trusted advisor, breaking down complex topics into actionable advice you can use immediately. Whether it’s navigating a new point-of-sale rollout, understanding how to leverage data, or simply making your current tech stack work harder for you, this podcast provides clarity. Tune in for straightforward discussions that focus on one core goal: using technology to run your business more smoothly and profitably. It’s a resource built on genuine expertise, designed specifically for owners and operators who need reliable solutions, not just flashy trends.
Author: Language: English Episodes: 50

The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions
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