Unlocking Customer Insights in Restaurants

Unlocking Customer Insights in Restaurants

Author: Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions March 13, 2026 Duration: 33:15

00:00 Introduction to Identity Resolution in Restaurants
01:22 The Journey to Data-Driven Marketing
03:26 Challenges in Capturing Customer Data
05:16 Understanding the Identity Graph
07:51 The Importance of Customer Insights
10:56 Data Silos and Their Impact
12:48 Making Data Actionable
15:50 Deep Dive into Identity Resolution
19:22 Bridging the Gap in Customer Engagement
20:55 Personalized Marketing Strategies
23:05 Data Privacy and Security
24:50 Differentiating from Loyalty Programs
26:05 Engagement and Implementation with Bridge
28:02 The Role of AI in Data Utilization
29:30 How to Engage with Bridge


Ever feel like the tech in your restaurant is more of a headache than a help? You’re not alone. The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions cuts through the noise, offering real talk from people who’ve been in the trenches. Host Jeremy brings a lifetime of perspective-his family founded Custom Business Solutions, and he spent school vacations soldering components, giving him a unique, ground-up understanding of the systems that keep dining rooms and kitchens humming. This isn’t abstract theory; it’s practical knowledge forged from years of combined hands-on experience in implementation, marketing, and daily operations. Each episode feels like a conversation with a trusted advisor, breaking down complex topics into actionable advice you can use immediately. Whether it’s navigating a new point-of-sale rollout, understanding how to leverage data, or simply making your current tech stack work harder for you, this podcast provides clarity. Tune in for straightforward discussions that focus on one core goal: using technology to run your business more smoothly and profitably. It’s a resource built on genuine expertise, designed specifically for owners and operators who need reliable solutions, not just flashy trends.
Author: Language: English Episodes: 100

The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions
Podcast Episodes
Revolutionizing Restaurant Inventory Management with WISK.ai [not-audio_url] [/not-audio_url]

Duration: 36:57
In this episode of the Restaurant Technology Guides podcast, hosts Jeremy Julian and Angelo Esposito, Founder and CEO of WISK, delve into the innovative solutions WISK offers for inventory management in the restaurant in…
Exploring the Rise and Evolution of Pokeworks with Ha Ly [not-audio_url] [/not-audio_url]

Duration: 30:41
In this episode of the Restaurant Technology Guides podcast, Jeremy Julian, the Chief Revenue Officer for CBS North Star, interviews Ha Ly, the head of marketing for Pokeworks. They discuss the rapid expansion of Pokewor…
Innovating Kids' Menus: A Revolution in Family Dining [not-audio_url] [/not-audio_url]

Duration: 36:07
In this episode of The Restaurant Technology Guides podcast, host Jeremy Julian speaks with the founders of Kids Menu, Herman and Chrissy, to discuss their innovative platform aimed at transforming the children’s dining…