Unlocking Customer Insights in Restaurants

Unlocking Customer Insights in Restaurants

Author: Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions March 13, 2026 Duration: 33:15

00:00 Introduction to Identity Resolution in Restaurants
01:22 The Journey to Data-Driven Marketing
03:26 Challenges in Capturing Customer Data
05:16 Understanding the Identity Graph
07:51 The Importance of Customer Insights
10:56 Data Silos and Their Impact
12:48 Making Data Actionable
15:50 Deep Dive into Identity Resolution
19:22 Bridging the Gap in Customer Engagement
20:55 Personalized Marketing Strategies
23:05 Data Privacy and Security
24:50 Differentiating from Loyalty Programs
26:05 Engagement and Implementation with Bridge
28:02 The Role of AI in Data Utilization
29:30 How to Engage with Bridge


Ever feel like the tech in your restaurant is more of a headache than a help? You’re not alone. The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions cuts through the noise, offering real talk from people who’ve been in the trenches. Host Jeremy brings a lifetime of perspective-his family founded Custom Business Solutions, and he spent school vacations soldering components, giving him a unique, ground-up understanding of the systems that keep dining rooms and kitchens humming. This isn’t abstract theory; it’s practical knowledge forged from years of combined hands-on experience in implementation, marketing, and daily operations. Each episode feels like a conversation with a trusted advisor, breaking down complex topics into actionable advice you can use immediately. Whether it’s navigating a new point-of-sale rollout, understanding how to leverage data, or simply making your current tech stack work harder for you, this podcast provides clarity. Tune in for straightforward discussions that focus on one core goal: using technology to run your business more smoothly and profitably. It’s a resource built on genuine expertise, designed specifically for owners and operators who need reliable solutions, not just flashy trends.
Author: Language: English Episodes: 100

The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions
Podcast Episodes
Succeeding in the Restaurant Industry with NRN's Sam Oches [not-audio_url] [/not-audio_url]

Duration: 37:18
Succeeding in the Restaurant Industry with NRN's Sam OchesIn this episode, Jeremy Julian hosts Sam Oches, Editor in Chief of The Nation's Restaurant News, to discuss significant trends and insights shaping the restaurant…
Innovating Consistency: Donato's Pizza with CEO Kevin King [not-audio_url] [/not-audio_url]

Duration: 36:19
Innovating Consistency: Donato's Pizza with CEO Kevin KingIn this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Kevin King, the CEO of Donatos Pizza, a legacy brand based in Columbus,…