How Capital One Delivers Multi-Agent Systems with Rashmi Shetty - #765

How Capital One Delivers Multi-Agent Systems with Rashmi Shetty - #765

Author: Sam Charrington April 17, 2026 Duration: 54:18
In this episode, Rashmi Shetty, senior director of enterprise generative AI platform at Capital One, joins us to explore how the company is designing, deploying, and scaling multi-agent systems in a highly regulated environment. Rashmi walks us through Chat Concierge, a multi-agent chat experience for auto dealerships that handles intent disambiguation, tool invocation, and human handoffs to deliver safer, more personalized customer journeys. We discuss Capital One’s platform-centric approach to AI agents and how it separates design from runtime governance, embedding policies, guardrails, and cyber controls across agent threat boundaries. Rashmi shares how the team approaches the developer experience for agent builders, observability, and evals for stochastic, multi-agent workflows; and strategies for model specialization, including fine-tuning and distillation. We also cover standards and abstraction, closed-loop learning from production telemetry, and key lessons for enterprises building agentic systems. The complete show notes for this episode can be found at https://twimlai.com/go/765.

Hosted by industry analyst and commentator Sam Charrington, The TWIML AI Podcast (formerly This Week in Machine Learning & Artificial Intelligence) serves as a vital conduit between cutting-edge research and its real-world implications. This isn't just a series of technical lectures; it's a series of conversations that unpack how AI and machine learning are actively reshaping industries and societal structures. Each episode connects you directly with leading researchers, engineers, and innovative thinkers who are defining the frontiers of the field. The discussions go beyond abstract theory to explore the practical challenges, ethical considerations, and business transformations driven by these technologies. Whether you're a data scientist deep in the code, a tech-savvy leader strategizing implementation, or simply fascinated by the future of intelligent systems, this podcast provides the context and depth needed to stay informed. By focusing on the people behind the algorithms and the ideas powering the platforms, Sam creates a resource that is both intellectually substantive and genuinely engaging, building a thoughtful community around one of the most significant technological shifts of our time.
Author: Language: English Episodes: 100

The TWIML AI Podcast (formerly This Week in Machine Learning & Artificial Intelligence)
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