Uncle Marv interviews Matt Forman, owner of Local Circuit IT, a seven-figure MSP based in Denton, Texas. They discuss Matt's journey of growing his business from a two-person team to a staff of four, the challenges of finding the right employees, and his approach to company culture and customer service. Matt also shares his plans for relocating to a larger office space and the marketing struggles he faces as an introvert. The episode also covers topics like unlimited PTO, handling after-hours work, and the importance of networking and community involvement for business growth.
Guest: Chris Dix, Founder/Chief Geek of ChatStyle. ChatStyle.ai is a messaging solution for MSPs that supports omnichannel communication, including web chat, SMS, Slack, and Teams.
Guest: Brittany Hodak, a renowned keynote speaker and author. Brittany authored the book titled "Creating Superfans: How To Turn Your Customers Into Lifelong Advocates."
Guest: Tim McNeil is the President of Sales MaturIT. Sales MaturIT is a company that provides outsourced sales management services to clients in the MSP industry.
Guest: Dave Maik, the Channel Director for North America at DefensX DefensX is a cybersecurity company that provides innovative solutions to protect businesses from cyber threats.