In this episode of the IT Business Podcast, Uncle Marv welcomes Shanna Utgard, a cybersecurity ambassador with a remarkable story of resilience. The conversation covers the ongoing dispute between Microsoft, CrowdStrike, and Delta Airlines regarding a significant IT outage, along with a lighthearted discussion about the rise of Zoom as a remote support tool. Shanna also shares her experiences and insights, making this episode both informative and entertaining.
Guest: Chris Dix, Founder/Chief Geek of ChatStyle. ChatStyle.ai is a messaging solution for MSPs that supports omnichannel communication, including web chat, SMS, Slack, and Teams.
Guest: Brittany Hodak, a renowned keynote speaker and author. Brittany authored the book titled "Creating Superfans: How To Turn Your Customers Into Lifelong Advocates."
Guest: Tim McNeil is the President of Sales MaturIT. Sales MaturIT is a company that provides outsourced sales management services to clients in the MSP industry.
Guest: Dave Maik, the Channel Director for North America at DefensX DefensX is a cybersecurity company that provides innovative solutions to protect businesses from cyber threats.