386: Ray Orsini with OIT, LLC
Fellow Florida Man, and CEO of OIT, LLC. If you get distracted by Star Wars, Star Trek or the Matrix... this episode is for you.
Giant Rocketship: Smarter Ticketing (EP 823)
Giant Rocketship’s Dustin Puryear returns to reveal how AI-driven helpdesk automation can transform MSP operations. From rebalancing workloads and prioritizing VIP clients to the real challenges of integrating with popular platforms, Dustin and Uncle Marv break down what works, what doesn’t, and why the human touch still matters.
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