If you run an MSP or IT services firm, this conversation dives deep into real-world IT operations, cybersecurity strategy, and vendor management. Zach outlines how Net-Tech delivers responsive IT solutions for distributed clients, manages SLAs with demanding users like attorneys and auto dealers, and navigates challenges like ticket compliance and multi-factor authentication. The episode also covers how they replaced a legacy security product, standardized on ThreatLocker, and now use its modules as a core part of their managed security services.
Grace Judson and I discuss managing people and clients, understanding motivation, explaining projects to non-technical people, and the importance of communication and dialogue.
What's the best thing to do after a $1.2 million in phishing scam? You market the heck out of it! Reginald Andre explains how he was able to newsjack an incident involving the city of Fort Lauderdale and his tips on avoi…
This episode features a fascinating discussion with the leadership geek, Grace Judson. Grace's groundbreaking journey through the tech industry has led her to address the people problems, often overlooked, that can derai…
Wes Spencer and Alex Farling, co-founders of EmpathMSP, are causing a seismic shift in the IT channel. They address the common issues that MSPs face and how EmpathMSP can help them improve their efficiency, develop proce…
Showing real gratitude to clients is an important part of building strong relationships with them. Lori, through her company Zen Rabbit, has helped busy professionals say thank you to their clients, strengthen relationsh…
Join us as we explore the game-changing product, NaviStack, with Kevin Lancaster and Matt Solomon from the Channel Program. NaviStack aims to simplify the marketplace for IT service providers by providing a centralized p…