Meet Melissa Hockenberry: First Things First (EP 780)
This episode introduces Melissa Hockenberry and explores her nontraditional path into the MSP space, emphasizing the critical role of customer relationships and empathy in driving business success. Melissa challenges MSPs to rethink their approach to customer experience, profitability, and employee motivation.
More episodes
490 A Florida Woman in Studio
Zina Hassel is the founder and CEO of ZLH Enterprises. With over 35 years of experience in the industry, Zina is a true expert in her field. She is also the author of the book "My Armadillo Skin - How I Made It As A Woma…
489 Server Failed After Offboarding... Now What?
I offboarded a client on Friday, then the server died over the weekend. What would you do? I share what I did, along with my experience following in the footsteps of a Dell technician.
488 Tech on the Beach with Ali Johnston
Alicia Johnston is providing innovative technology solutions to businesses in my hometown of Satellite Beach, Florida.
487 Offboarding with a Smile: 3 Best Practices to Saying Goodbye
We all know it's important to know how to offboard clients in a way that leaves them feeling satisfied and valued. In this podcast, I'll share my tips and strategies for making the offboarding process as smooth as possib…
486 Fifty-Five Minutes with Michael
Michael Goldstein is the President and CEO of LAN Infotech, an IT managed services and cybersecurity company based in Fort Lauderdale, Florida
485 The Accidental Computer Tutor
Scott Johnson is the owner of The Computer Tutor, a company that provides computer repair and personal computer instruction in Florida.
484 Diversity in Tech: Stories and Insights from Women in the Industry
Amy Babinchak and Dawn Sizer share their stories and insights as women in the tech industry. As Women Business Owners, they provide valuable advice and practical tips on how to foster diversity and inclusion in the workp…
483 Is Automated Pen Testing a Thing?
Vonahi Security is a cybersecurity company that offers a SaaS platform called vPenTest, which automates network penetration testing. Guests: Ky Tran and Sean Lardo
482 Storytime: XChange 2023, Swag and IT Etiquette
I give a summary of my experience at the XChange 2023 Conference in Orlando. SonicWall wins the swag contest. I share my Onboarding Etiquette story... subtitled "Don't Touch My Sh*t!"
481 Have Better Conversations With Your Clients
The Humanize IT Framework is an approach to IT services that prioritizes people over technology. Let's create genuine human connections through better conversations rather than presentations.
480 Reconcile Your Billable Monthly Services
How important is billing reconciliation for MSPs? Colin Knox joins the show to explain.
479 Building Your Brand with Bobby G
Your Reputation Defines You. Is yours worth talking about? Bobby Gillespie is an author, entrepreneur, scholar, award-winning designer, creative director, and author of "Build Your Brand Like You Give A Shit".
477 What's New with Instant Housecall
Instant Housecall is a remote IT support platform for small to medium sized businesses, computer technicians, and managed service providers. It allows users to view and control remote PCs and Macs on-demand with no prein…