This episode introduces Melissa Hockenberry and explores her nontraditional path into the MSP space, emphasizing the critical role of customer relationships and empathy in driving business success. Melissa challenges MSPs to rethink their approach to customer experience, profitability, and employee motivation.
Liz was a recent speaker at Techcon Unplugged 2022 in Chicago. She is a technology attorney and specializes in Business and Coporate Law, Intellectual Property and Contracts.
Chris Moroz joins me to talk about his business. Actually, he ends up going off script and asking me for advice about cybersecurity vendors and how I nurtured my referral network.