In this episode, I’m hanging out with Joshua Zukerman from Snow Pond Technology up in Maine, and we walk through his 20‑plus‑year journey from pulling cable and fixed wireless to running a boutique MSP. We talk about his client mix, his stack, and how he’s slowly dragging long‑time break‑fix customers into the managed services world in a market that’s always a little behind the curve.
Grace Judson and I discuss managing people and clients, understanding motivation, explaining projects to non-technical people, and the importance of communication and dialogue.
What's the best thing to do after a $1.2 million in phishing scam? You market the heck out of it! Reginald Andre explains how he was able to newsjack an incident involving the city of Fort Lauderdale and his tips on avoi…
This episode features a fascinating discussion with the leadership geek, Grace Judson. Grace's groundbreaking journey through the tech industry has led her to address the people problems, often overlooked, that can derai…
Wes Spencer and Alex Farling, co-founders of EmpathMSP, are causing a seismic shift in the IT channel. They address the common issues that MSPs face and how EmpathMSP can help them improve their efficiency, develop proce…
Showing real gratitude to clients is an important part of building strong relationships with them. Lori, through her company Zen Rabbit, has helped busy professionals say thank you to their clients, strengthen relationsh…
Join us as we explore the game-changing product, NaviStack, with Kevin Lancaster and Matt Solomon from the Channel Program. NaviStack aims to simplify the marketplace for IT service providers by providing a centralized p…