From broken appliances to botched phone ports, I explore why customer service so often falls flat—and how IT providers can stand out by making the service experience truly easy and memorable for every client.
Liz was a recent speaker at Techcon Unplugged 2022 in Chicago. She is a technology attorney and specializes in Business and Coporate Law, Intellectual Property and Contracts.
Chris Moroz joins me to talk about his business. Actually, he ends up going off script and asking me for advice about cybersecurity vendors and how I nurtured my referral network.