416 Network Monitoring for MSPs
Domotz has become an ideal partner for any MSP with real-time, cost effective network monitoring and management.
Your Customer Is Your Paycheck: Why It Matters (EP 901)
From broken appliances to botched phone ports, I explore why customer service so often falls flat—and how IT providers can stand out by making the service experience truly easy and memorable for every client.
More episodes
415 Techcon Unplugged Preview with Matt Lee
Matt Lee from Pax8 joins me for a quick preview of Techcon Unplugged.
414 Summer Tech Series: Texas Style
Matt and Trent, from Local Circuit IT Services share their business strategy and stack.
413 Stand Your Ground
My client with illegal software agrees to go legit. My EtherScope saves the day again!
412 Document How Things Get Done
SweetProcess helps you document procedures, implement policies, manage tasks and more.
410 Customer Red Flags... And I'm Not An Attorney
It may be time to say goodbye to another client. Chickens die everyday! How legal can you get with guest Wi-Fi?
409 Don't Check Or Test Your Backups
A backup needs to be automated and require as little human involvement as is feasible. Follow this checklist of worst practices.
408 Everything As a Service
Jay McBain was chosen as 2021 Influencer of the Year by Channel Partners Magazine. We catch up with Jay to discuss his recent channel predictions for 2022.
407 I bought a Mac
Last week in business, I needed to purchase my very first Mac, a MacBook Air. A client needed to add 40+ existing iPads into Apple's Business Manager for proper HIPAA supervision. It was fun.
406 Synology RT2600ac Router Review (Sort of)
I recently won a free router from Synology and share my first thoughts. I feel like a Miller!
405 Phishing Training & Simulation For Your MSP Clients
Phin security is the new solution for MSSP and MSP companies that need Phishing training and Phishing simulation.
404 Florida Men Unite! with John Dubinsky
John Dubinsky joins me in studio, and we discuss his new career in tech... with Amazon.
403 Network Discovery Tips with Domotz and EtherScope nXG
Want to quickly know what devices are on a client's network? Here are some tips and tricks from a recent discovery audit. Hint: Use NetAlly and Domotz
402: A Positive Florida Man Story
Yes, you read that right. And I have a story about the ISP tech that told my client to get rid of their SonicWall.