How to Build a Door Service Plan (Mechanical RMR for Locksmiths) (Episode 90)

How to Build a Door Service Plan (Mechanical RMR for Locksmiths) (Episode 90)

Author: Chad Lingafelt, Tony Hokanson, Lars Johnston August 14, 2026 Duration: 1:10:53

Can traditional locksmiths borrow recurring revenue playbooks from the alarm and software industries? In Episode 91, Tony (Assured Security), Chad (Loc-Doc Security), and Lars (Calgary Lock & Safe) dive into an in-depth workshop on building, pricing, and scaling Door Service Plans and mechanical RMR (Recurring Monthly Revenue).

Recording after returning from their trip to Colorado, the hosts pull apart the operational shift required to move commercial clients from transactional "break-fix" requests to predictable operational maintenance contracts. Chad details Loc-Doc Security’s turnkey hardware program—explaining why they calculate maintenance rates using square footage data via Google Maps rather than spending weeks counting individual doors. Lars introduces the psychological "availability heuristic" trap that stops operators from launching RMR programs due to fear of catastrophic losses. Plus, the trio debates whether "club membership" models work for residential clients and explores why recurring revenue dramatically increases company valuation.


Tune into Unlocked Podcast for a grounded, cross-border conversation about what it really takes to build a company meant to last. You’ll hear from three practicing business owners, each running their own operations from distinct locations-North Carolina, Minnesota, and Alberta, Canada. They don’t deal in abstract theory; instead, they draw directly from their own evolving playbooks, setbacks, and hard-won victories. The dialogue in this podcast revolves around practical strategies and philosophical shifts necessary for creating enterprises that can thrive beyond a single owner’s tenure. Episodes delve into the nuanced decisions around leadership transition, cultivating a resilient company culture, and implementing systems that ensure stability through market changes. It’s a candid exchange between peers who are in the trenches themselves, offering listeners a rare, ongoing case study from multiple industries and perspectives. If you’re steering a business and thinking about its legacy, this series provides a thoughtful, actionable companion for the long journey ahead.
Author: Language: English Episodes: 50

Unlocked Podcast
Podcast Episodes
Lessons from Cost-Obsessed Founders (Episode 91) [not-audio_url] [/not-audio_url]

Duration: 1:01:36
Are you so hyper-focused on driving top-line revenue that you are completely blind to the silent margin leaks bleeding your business dry? In Episode 92, Chad (Loc-Doc Security), Tony (Assured Security), and Lars (Calgary…
Debunking Toxic Entrepreneurial Quotes (Episode 86) [not-audio_url] [/not-audio_url]

Duration: 1:08:43
Is corporate America’s favorite advice actually helping you scale, or is it just romanticized business lore? In Episode 86, Chad (Loc-Doc Security), Tony (Assured Security), and Lars (Calgary Lock & Safe) host a candid "…
Maintaining Motivation as a Leader (Episode 85) [not-audio_url] [/not-audio_url]

Duration: 1:03:38
Interested in the Unlocked Invitational? Fill out the form at https://unlockedpodcast.comEvery business leader inevitably hits a wall where the daily grind transitions from an exciting problem-solving puzzle into an exha…
Opening the Door to New Product Lines (Episode 84) [not-audio_url] [/not-audio_url]

Duration: 1:10:48
If you want to expand your locksmith business into the hollow metal door and frame market. In Episode 84, Tony Hokanson (Assured Security) takes the steering wheel to break down a listener question from Adam Smith regard…