How to Build a Door Service Plan (Mechanical RMR for Locksmiths) (Episode 90)

How to Build a Door Service Plan (Mechanical RMR for Locksmiths) (Episode 90)

Author: Chad Lingafelt, Tony Hokanson, Lars Johnston August 14, 2026 Duration: 1:10:53

Can traditional locksmiths borrow recurring revenue playbooks from the alarm and software industries? In Episode 91, Tony (Assured Security), Chad (Loc-Doc Security), and Lars (Calgary Lock & Safe) dive into an in-depth workshop on building, pricing, and scaling Door Service Plans and mechanical RMR (Recurring Monthly Revenue).

Recording after returning from their trip to Colorado, the hosts pull apart the operational shift required to move commercial clients from transactional "break-fix" requests to predictable operational maintenance contracts. Chad details Loc-Doc Security’s turnkey hardware program—explaining why they calculate maintenance rates using square footage data via Google Maps rather than spending weeks counting individual doors. Lars introduces the psychological "availability heuristic" trap that stops operators from launching RMR programs due to fear of catastrophic losses. Plus, the trio debates whether "club membership" models work for residential clients and explores why recurring revenue dramatically increases company valuation.


Tune into Unlocked Podcast for a grounded, cross-border conversation about what it really takes to build a company meant to last. You’ll hear from three practicing business owners, each running their own operations from distinct locations-North Carolina, Minnesota, and Alberta, Canada. They don’t deal in abstract theory; instead, they draw directly from their own evolving playbooks, setbacks, and hard-won victories. The dialogue in this podcast revolves around practical strategies and philosophical shifts necessary for creating enterprises that can thrive beyond a single owner’s tenure. Episodes delve into the nuanced decisions around leadership transition, cultivating a resilient company culture, and implementing systems that ensure stability through market changes. It’s a candid exchange between peers who are in the trenches themselves, offering listeners a rare, ongoing case study from multiple industries and perspectives. If you’re steering a business and thinking about its legacy, this series provides a thoughtful, actionable companion for the long journey ahead.
Author: Language: English Episodes: 50

Unlocked Podcast
Podcast Episodes
Specialist vs. Generalist - Revisited (Episode 74) [not-audio_url] [/not-audio_url]

Duration: 1:10:21
In Episode 74, the Unlocked trio—Chad (Loc-Doc Security), Tony (Assured Security), and Lars (Calgary Lock & Safe)—engage in a high-stakes debate over the future of security sales. Fresh off a trip to Las Vegas for ISC We…
Orchestrating Organic Opportunities (Episode 73) [not-audio_url] [/not-audio_url]

Duration: 1:07:14
In Episode 73, Tony (Assured Security), Lars (Calgary Lock & Safe), and Chad (Loc-Doc Security) tackle the challenge of growing organically by capturing large-scale projects. The trio explores tactical ways to move beyon…
Leveling Up with System 1 and System 2 Thinking (Episode 72) [not-audio_url] [/not-audio_url]

Duration: 58:39
In Episode 72, the Unlocked trio—Tony (Assured Security), Lars (Calgary Lock & Safe), and Chad (Loc-Doc Security)—dive into the psychology of decision-making. Inspired by the work of Nobel Prize winner Daniel Kahneman an…
Navigating the Messy Middle (Episode 71) [not-audio_url] [/not-audio_url]

Duration: 1:12:19
In Episode 71, Chad (Loc-Doc Security), Tony (Assured Security), and Lars (Calgary Lock & Safe) dive into the psychological and operational warfare of "The Messy Middle." Inspired by Scott Belsky’s framework, the trio ex…
12 Must-Read Books for Scaling Leaders (Episode 70) [not-audio_url] [/not-audio_url]

Duration: 1:10:47
Buckle up for Episode 70, where the trio takes on an Instagram-inspired "Blind Rank" challenge that nearly breaks the podcast. Tony (Assured Security) forces Lars (Calgary Lock & Safe) and Chad (Loc-Doc Security) to rank…
System Over Motivation: Master Your Time and Calendar (Episode 67) [not-audio_url] [/not-audio_url]

Duration: 1:08:23
In Episode 67, the trio tackles one of the most critical challenges for any entrepreneur: moving from a reactive "firefighting" mindset to proactive leadership. Tony (Assured Security) kicks things off by operating from…
The Unique Factor: A Leadership Therapy Session (Episode 66) [not-audio_url] [/not-audio_url]

Duration: 1:03:19
In Episode 66, Lars Johnston from Calgary Lock & Safe challenges the trio to get vulnerable with a high-stakes leadership exercise: identifying their "Uniques." Moving past typical corporate bios, Chad (Loc-Doc Security)…
Organic AI Adoption? (Episode 65) [not-audio_url] [/not-audio_url]

Duration: 58:58
In Episode 65, Chad, Tony, and Lars explore how business owners can turn unexpected chaos into operational gold. When a rare North Carolina snowstorm threatened to derail a week of factory training for the Calgary team,…