Rhonda Bell and Debbie Boone on Elevating Veterinary Receptionists with NAAVR

Rhonda Bell and Debbie Boone on Elevating Veterinary Receptionists with NAAVR

Author: Debra Hamilton, Esq. August 16, 2024 Duration: 48:54

In this episode of Why Do Pets Matter?, I’m excited to welcome two incredible guests, Rhonda Bell and Debbie Boone, as we dive into the creation of the North American Association of Veterinary Receptionists (NAAVR). Rhonda and Debbie share their passion for supporting the front desk heroes of veterinary practices—the client service representatives (CSRs). We discuss the vital role CSRs play in shaping client experiences and ensuring the smooth operation of veterinary clinics.

Together, we explore the inspiration behind NAAVR, the challenges faced in its creation, and the overwhelming response from the veterinary community. Whether you're a CSR, a veterinary professional, or simply interested in the veterinary industry, this episode offers valuable insights into the importance of communication, client care, and the future of veterinary receptionists.

Tune in, learn more about NAAVR, and discover how this new association is set to elevate the standards of veterinary client service. Don't miss out on this engaging and informative conversation!

 

Guest Links:

https://naavr.org/ https://www.facebook.com/naavr/ https://www.instagram.com/naavr_ccep/

https://www.linkedin.com/in/rhondabellcvpm/

https://www.linkedin.com/company/dogdaysconsulting/

https://dogdaysconsulting.com/

Website: https://debbieboonecvpm.com/

FB: https://www.facebook.com/debbieboonecvpm

IG: https://www.instagram.com/debbieboonecvpm/

LI: https://www.linkedin.com/in/debbiebooneveterinaryconsultant/

Podcast: https://thebendpodcast.podbean.com/

YT: https://www.youtube.com/channel/UCVU41sDEnXV_OSVllDpswMA

Debbie’s Book: https://www.amazon.com/Hospitality-Healthcare-Debbie-Boone/dp/1953315305

Patreon Link: https://www.patreon.com/debbiebooneveterinaryconsultant

 

Show Links:

https://hamiltonlawandmediation.com/

https://www.facebook.com/HLawMediation

Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1

SUBSCRIBE: https://www.youtube.com/@UCJ9wbi1hpSKYaYaftXpoNAA


Debra Hamilton, Esq. brings a unique perspective to the conversation about our animal companions on Why Do Pets Matter?. As an attorney who specializes in pet-focused law, she navigates the often-overlooked complexities that arise when pets are part of our families and communities. Each episode explores the tangible, sometimes messy, realities of life with animals-from the legal intricacies of pet custody during a divorce to the everyday dilemmas and joys that pet owners face. Debra is joined by a variety of fascinating guests, ensuring conversations are rich with diverse viewpoints and practical solutions. This podcast digs into the science of our bonds with animals, the nature of their care, and how these relationships shape family life, making it a thoughtful listen for adults and curious kids alike. You’ll find the discussions are grounded in real-world stories, moving beyond simple anecdotes to examine why these creatures hold such an essential place in our homes and hearts. Tune in for a deeper understanding of the problems, the drama, and the profound connections that define our shared world with pets.
Author: Language: English Episodes: 173

Why Do Pets Matter? Hosted by Debra Hamilton, Esq.
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