Unpacking Veterinary Success with Debbie Boone: Communication, Collaboration, and a New Era for Veterinary Receptionists

Unpacking Veterinary Success with Debbie Boone: Communication, Collaboration, and a New Era for Veterinary Receptionists

Author: Debra Hamilton, Esq. August 14, 2024 Duration: 38:28
In this episode of Why Do Pets Matter?, I’m thrilled to sit down with my dear friend, Debbie Boone, founder of Debbie Boone Consulting and author of Hospitality in Health Care. Debbie, who was also the president of the Vet Partners Group, brings her wealth of experience to our conversation as we dive into improving communication, collaboration, and transparency within veterinary practices. We chat about the vital role of client service representatives (CSRs) and how creating a positive work environment can lead to better experiences for clients and pets alike. Plus, Debbie shares some exciting news about her latest project—the North American Association of Veterinary Receptionists (NAAVR)—a new initiative focused on empowering and supporting veterinary receptionists.   Guest Links: https://naavr.org/https://www.facebook.com/naavr/https://www.instagram.com/naavr_ccep/ Website: https://debbiebooneconsulting.com/ FB: https://www.facebook.com/debbiebooneconsulting/ IG: https://www.instagram.com/debbiebooneconsulting/ LI: https://www.linkedin.com/in/debbiebooneveterinaryconsultant/ Podcast: https://thebendpodcast.podbean.com/ YT: https://www.youtube.com/channel/UCVU41sDEnXV_OSVllDpswMA Debbie’s Book: https://www.amazon.com/Hospitality-Healthcare-Debbie-Boone/dp/1953315305 Patreon Link: https://www.patreon.com/debbiebooneveterinaryconsultant   Show Links: https://hamiltonlawandmediation.com/ https://www.facebook.com/HLawMediation Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1 SUBSCRIBE: https://www.youtube.com/@UCJ9wbi1hpSKYaYaftXpoNAA

Debra Hamilton, Esq. brings a unique perspective to the conversation about our animal companions on Why Do Pets Matter?. As an attorney who specializes in pet-focused law, she navigates the often-overlooked complexities that arise when pets are part of our families and communities. Each episode explores the tangible, sometimes messy, realities of life with animals-from the legal intricacies of pet custody during a divorce to the everyday dilemmas and joys that pet owners face. Debra is joined by a variety of fascinating guests, ensuring conversations are rich with diverse viewpoints and practical solutions. This podcast digs into the science of our bonds with animals, the nature of their care, and how these relationships shape family life, making it a thoughtful listen for adults and curious kids alike. You’ll find the discussions are grounded in real-world stories, moving beyond simple anecdotes to examine why these creatures hold such an essential place in our homes and hearts. Tune in for a deeper understanding of the problems, the drama, and the profound connections that define our shared world with pets.
Author: Language: English Episodes: 100

Why Do Pets Matter? Hosted by Debra Hamilton, Esq.
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