#181 From Customer Support to Customer Intelligence

#181 From Customer Support to Customer Intelligence

Author: Venkata"Raghu Banda" June 12, 2026 Duration: 54:57

What happens when AI moves from customer support automation to true customer intelligence?

In this Season 19 kickoff episode of XTrawAI, Raghu Banda speaks with Italo Belandria, Head of Customer – Americas at Ringover, about how AI is reshaping customer operations, omnichannel communication, and customer success.

  • How AI is helping customer teams become more proactive and data-driven
  • Why automation still needs empathy and the human touch
  • How Ringover is bringing communication, insights, and performance visibility together

You can reach @ Italo Belandria

My LinkedIn @ Raghu Banda

Our Website @ XTraw AI


Hosted by Venkata "Raghu" Banda, XTraw AI: Machine Learning and AI Applications is a regular conversation for anyone curious about how these technologies are reshaping our world. Instead of abstract theory, each episode focuses on practical uses and the tangible impact of artificial intelligence. You'll hear discussions that unpack how machine learning models are built and deployed in real scenarios, from everyday tools to complex industry systems. Raghu brings a grounded perspective to these topics, releasing new conversations once or twice a month. This podcast serves as a reliable source for understanding the trajectory of AI, cutting through the hype to examine what these applications actually do and where they might lead us next. The tone is exploratory and thoughtful, designed for both technical professionals and engaged enthusiasts who want to stay informed. By tuning in, you gain insight into the mechanisms behind intelligent systems and the considerations that guide their development. It’s about connecting the dots between algorithmic concepts and the solutions you encounter, all within a manageable, ongoing format that deepens your comprehension with each installment.
Author: Language: English Episodes: 50

XTraw AI: Machine Learning and AI Applications
Podcast Episodes
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Duration: 54:59
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#190 Reclaiming the Internet in the Age of AI [not-audio_url] [/not-audio_url]

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#189 From Search to Agentic Answers with You.com [not-audio_url] [/not-audio_url]

Duration: 47:26
What happens when AI search evolves into real-time intelligence for answers, agents, and enterprise workflows?In this episode of XTraw AI, Raghu Banda speaks with Saurabh Sharma, Chief Product Officer at You.com, about t…
#186 Making Transformation that Lands with AI [not-audio_url] [/not-audio_url]

Duration: 50:34
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