All Ears Podcast | Creating a customer-centric buying experience

All Ears Podcast | Creating a customer-centric buying experience

Author: Automotive News August 24, 2021 Duration: 15:56
Mike Kane, Senior Vice President of Consumer Credit Operations at Ally Financial, discusses how the pandemic changed the way consumers buy cars, what changes are permanent and what dealers can do to create a digital purchase experience that customers have come to expect.

Dive deeper into the stories shaping the global auto industry with Automotive News Special Reports. This audio companion from the editors of Automotive News moves beyond the headlines, offering nuanced analysis and extended conversations that the weekly magazine and website can only hint at. Each episode focuses on a single, pressing topic-whether it's the seismic shift toward electric vehicles, the intricate dance of supply chain logistics, or the strategies behind the latest executive moves. You'll hear directly from the reporters on the ground, along with candid interviews with industry insiders, engineers, and analysts who are driving these changes. Think of this podcast as your backstage pass to the decisions and disruptions that define the business of making and selling cars. It’s for professionals who need context, not just the news, and for anyone fascinated by the complex machinery of this trillion-dollar sector. Tune in for these periodic, in-depth explorations that connect the dots on the forces transforming transportation.
Author: Language: English Episodes: 65

Automotive News Special Reports
Podcast Episodes
Coming Soon: Retail Realities [not-audio_url] [/not-audio_url]

Duration: 1:28
Retail Realities is a 4-part podcast series from Automotive News. Our reporters were dispatched to dealerships across the U.S. to examine dealers’ challenges and progress from right inside their stores.
Oral history: Substance abuse in auto plants [not-audio_url] [/not-audio_url]

Duration: 23:01
Automotive News reporter Jackie Charniga talks to representatives from Ford, the UAW and the academic community about how previous epidemics shaped workplace policies on substance-use disorders, and how the UAW may be un…